Medical Device Reprocessing Supervisor
- Toronto, ON
- Permanent
- Temps-plein
Hours of Work: 8 hour Rotating Schedule (Days, Evenings and Nights) 7 days/week including holidays.
Location: Wilson, Church and Finch
Labour Group: Non Union
Reporting Relationship: Manager, MDRD & Utility AidesResponsibilities
- Provide support to the Manager of MDRD with day-to-day co-ordination of activities, tasks, departmental updates, staff meetings and workload in the reprocessing department across all sites
- Assist Manager of MDRD in supervising reprocessing in compliance with safety and materials handling requirements (OH&S, WHIMIS and SDS); supervises safety issues and staff injuries in collaboration with HR and OH&S departments.
- Assist in maintaining and fostering an environment that is sensitive to the diversity of internal and external communities
- Assist in promoting team spirit, cohesiveness, motivation and commitment to service goals.
- Assist in lead change effectively within the service(s)
- As a resource person, works collaboratively with own staff and/or other staff in all clinical areas in problem solving administrative issues
- Collaborate with and provide feedback to the Manager of MDRD on staffing matters, including staff performance, conduct and attendance
- Assist the Manager of MDRD in preparing staff schedules, including approval of overtime, request for vacation or leaves in accordance with policies, procedures and collective agreement,
- Liaise with department staff on day-to-day operations
- Supervise and perform duties related to reprocessing medical devices, training, utilization of reprocessing equipment and new medical devices
- Assist with utilizing allocated resources (staff, supplies, space, and equipment) to achieve the program vision, goals, and service objectives
- Act as a coach, mentor, and role model, and leader to team members to provide them an environment where shared governance, empowerment and respect for diversity can grow
- Assist with the development of synergistic service teams who are patient centered and outcome focused
- Assist in identifying team and individual’s education needs, and provide educational opportunities that promote personal and professional development
- Demonstrate an awareness of personal development needs by seeking performance feedback from Directors, colleagues, and participate in development opportunities available both internally and externally
- Perform other duties as required
- Supervises the transactions of the T-Doc (Instrument Tracking Software) and Meditech Materials Management database for receiving, ordering and inventory management of consumables and instruments/trays
- Assist with –
- monitoring and control of transactions with the requests for new tray changes requests including new tray builds, changes to the existing trays by the customer departments
- preparing reports of inventory usage with recommendations for improvements to cost and supply level balances (e.g. review preference cards, tray contents, recommend case cart changes, eliminations, or redistribution of trays/instruments based on usage results)
- monitoring and analyzing instrument inventories to ensure timely, accurate reprocessing, in consideration of delivery outpatient clinic carts, reordering of supplies for reprocessing,
- analyzing product data on the supply carts to determine supply usage, turnover rates, and appropriate product mix for each supply cart and vendor
- Liaise/Coordinate –
- with clinical and other departments to meet supply usage and quotas
- with the clinical teams for immediate responses to product recalls, communicate and document recall processes
- Monitor, correct and optimize inventory tray levels in clinical areas
- Reconcile invoice impacts for all orders
- Perform other duties as required.
- Assist the Manager of MDRD –
- with the development and updating of job descriptions and policies and procedures
- in enforcing departmental and hospital wide policies and procedures
- with development and implementation of reprocessing standards, tray conversions, hospitalwide roll outs of new product lines, coordinate vendor/product education for reprocessing staff, report updates at the Product Review and Standardization Committees, etc.
- Assist leadership –
- in excellent patient care and service delivery through continuous quality improvement processes that include planning, quality monitoring, and risk avoidance
- in the development and use of appropriate resources to measure and evaluate service processes and outcomes
- in complying with all processes consistent with Canadian Standards Association (CSA), PIDAC and Accreditation Standards
- with the use of feedback strategies to maintain and improve performance of team members
- with implementing the monitoring service delivery
- with implementing ongoing monitoring and evaluation of systems to achieve department objectives that align with the corporate objectives
- with established KPIs to evaluate MDRD operations from the perspective of quality, risk, and service excellence and plan activities to support and strengthen existing practice
- with supporting established SLA for the MDRD
- Assist with monitoring the third-party vendor contracts for consumables and maintenance, software and systems in accordance with the contract terms, conditions, key performance indicators, vendor performance management, etc.
- Escalate any of the vendors’ non-compliance to the third-party contracts to Procurement and Logistics
- Business Administration Diploma required
- Graduate of a recognized MDR program required
- CSA Group certification preferred
- Certified Medical Device Reprocessing Technician (CMDRT) required
- Member of Medical Device Reprocessing Association of Ontario (MDRAO) required
- 3 years of Recent experience in MDR, and management and leadership required
- 3 years Experience in a computerized healthcare environment preferred
- MS Office (Outlook, Word, Excel, PowerPoint, etc.) required
- Knowledge and applied experience of Healthcare MDRD requirements, Managing staff in a unionized environment, Working knowledge of communications technological skills required
- Knowledge and applied experience Meditech preferred
- Analysis, problem solving, Strong analytical skills required
- Able to communicate effectively attentiveness to understanding the communication of others, Meeting required timelines in a fast paced environment skills required
- Excellent written, verbal, and presentation skills required
- Able to manage staff conflicts