Relief Mental Health Housing Worker - HART Hub

• Collaborate with the HART Hub multi-disciplinary health team
• Complete comprehensive and ongoing assessment of client need.
• Assess risk, develop strategies to mitigate risk, and implement safety plans where needed.
• Assist with the identification of support needs and work collaboratively to develop treatment goals.
• Include client's identified supports in a treatment plan.
• Provide support with system navigation including health, housing, financial, legal, education, and employment.
• Advocate and negotiate on behalf of clients, when necessary.
• Complete crisis plans and ensure communication of the plan with identified supports and community partners as required.
• Facilitate referrals to identified community resources.
• Organize and participate in case coordination, liaison, and service planning in collaboration with the client.
• Monitor and evaluate progress of treatment plans.
• Work with other C.M.H.A. staff/programs to support clients.
• Use specialized interventions and counseling approaches, within a recovery philosophy, according to evidence- based best practices established for C.B.T., M.I., D.B.T., brief narrative therapy, trauma-informed care, and concurrent disorders.
• Facilitate groups as assigned to clients in the program and other C.M.H.A.

• Provide mental health information/education to individuals, caregivers, and other service providers.

• Assist individuals to relocate to alternate or next-step housing as required
• Develop client housing stability plans and work on developing tenancy skills to promote independence
• Develop and facilitate psycho-educational and social recreational programming for tenants
• Conduct regular unit inspections (as identified in care plans and occupancy agreements) and report maintenance issues for appropriate follow-up
• Participate in referral and housing selection process including interviewing applicants and facilitating the move-in and move-out processes
• Provide individual coaching and life skills support
• Support occupants with day-to-day issues and concerns related to mental health and housing stability

• Complete formal written assessments with rational to evidence recommendations/referrals for interventions.
• Complete administrative tasks – mental health assessments, treatment plans, pre and post measures, case notes, timesheets, expense claims, time off requests.
• Document and maintain client records (ie. C.R.M.S.; income review)
• Proper entry of demographic and statistical data.

• Liaise with community partners.
• Participate in community outreach activities through the development of collaborative partnerships, education, and visits to community agencies and services.

• Participate cooperatively in the agency performance management process/system.
• Stay current on relevant legislation and best practices, current research, policies, and procedures.
• Participate in ongoing professional development and mandatory training.
• Actively engage and participate in the supervisory process.

• Work in compliance with the Occupational Health and Safety Act, applicable regulations, and all organizational health and safety requirements and procedures to ensure the health and safety of clients, staff/colleagues, volunteers, and students

• Adhere to CMHA HKPR client safety programs including program policies as well as infection control and prevention procedures. In partnership with clients, family members, and fellow staff, maintain open lines of communication to assist the organization in identifying and achieving quality outcomes for client safety.

• Attend and participate in team/staff meetings, and all-staff meetings as required.
• Participate in agency quality improvement activities, e.g. accreditation projects, committee work, special events.
• Participate in quality improvement activities at the team/program level.
• Participate in external committees as required.
• Duties may change from time to time.

• Health and Safety Training (including but not limited to the following):

• Applied Suicide Intervention Skills Training (A.S.I.S.T.)
• Verbal Intervention Training
• Ontario Common Assessment of Need (O.C.A.N).
• Client Record Management System (C.R.M.S.)
• First Aid/C.P.R.

• Master’s degree in social/health services
• Training in the following: Cognitive Behavioural Therapy, Dialectical Behavioural Therapy or other forms of emotional regulation support, Motivational Interviewing, Concurrent Disorders, Trauma-Informed Therapy

• Minimum of 3 years’ experience in the delivery of case

• Demonstrated understanding of the crisis theory and recovery model, crisis intervention, mental illness, psychiatric medication, and the Mental Health Act
• Demonstrated knowledge of the unique approaches to ABI and DD populations
• Demonstrated ability to apply a person-centered, trauma and concurrent- informed approach to care.
• Demonstrated conflict resolution and crisis intervention abilities.
• Proven assessment skills, sound judgment, and decision-making skills
• Demonstrated observation and active listening abilities.
• Demonstrated ability to work independently, as well as collaboratively with the Crisis team and Management.
• Proven interpersonal and communication skills.
• Demonstrated computer and organizational skills.

• Intermediate to advanced minus proficiency in French

• Valid G driver’s license
• Automobile in good repair and insurance coverage as required by agency policy
• Satisfactory police records search
• Satisfactory references
• Lived expertise with a mental health concern or addiction, either personally or with a family member is an asset.
• Proof of receipt of full COVID-19 vaccine
• Ability to work remotely, for example from home, as required.

• Work in an office setting, community, and clients’ homes.
• Work directly with individuals experiencing mental health concerns/crises including serious mental illness and/or dual diagnosis and/or addictions.
• This program operates 24/7, 365 days a year – All staff are required to work day, evening and overnight shifts, on weekends and public and statutory holidays.
• Work environment may consist of noise, odours, heat, cold, dirt, severe weather, pests, clutter, etc.
• There are multiple competing demands that require time management skills, the ability to be flexible, and to prioritize.

• Work in a stressful environment where there are mental and emotional demands, there is a high volume of work as well as unpredictable work, and life-threatening situations for others such as instances of suicide.
• Transport clients in personal vehicle, or with use of agency vehicle.
• Work in a remote location, such as a personal home, as required.

Canadian Mental Health Association