Outlet Greeter - Match Eatery & Public House
- Rama, ON
- Permanent
- Temps-partiel
- Exciting, supportive and fun work environment
- Variety of shifts
- Opportunity for growth and development
- Accumulation of paid time off
- Excellent extended health and dental plan options
- Pension plan benefits
- Employee-driven recognition program
- Maintain a professional appearance adhering to company and department grooming policy;
- Maintain a high level of professionalism, positive demeanor, service and phone etiquette at all times;
- Directly or indirectly provide for superior customer service and promote excellent employee relations with co-workers;
- Problem solve any potential guest or crew complaints and alert management on issues that need further follow up;
- Recognize and use guest name at all times;
- Seat guests in a pleasant manner following the standards set forth by the department;
- Control guest flow of seating in the restaurant;
- Comply with all coupon and comp policies, sequences and steps of service for seating guests, handling/maintaining restaurant reservations, controlling flow and communication with VIP;
- Maintain cleanliness of restaurant lobby areas;
- Assist in all areas of the restaurant as needed to ensure guest satisfaction and support teamwork;
- Be knowledgeable about the daily activities in the Hotel and the Casino;
- Be knowledgeable of all menu items offered in the restaurant;
- Help maintain an organized, safe and clean outlet;
- Performs other duties as assigned.
- Previous customer service experience in a fast paced environment in a similar role preferred;
- Ability to present an outgoing, confident and personable attitude at all times;
- Reliable and dependable work ethic;
- Excellent verbal English communication skills; Ability to read and write in English;
- Excellent time management skills; must have the ability to efficiently and calmly multi-task in a high volume, fast paced work environment;
- Must be able to carry out essential duties that include occasional lifting of dishes, trays, cutlery and other related service products from 2-44 lbs.;
- Ability to walk and stand for prolonged periods (regular work shift 8 hours);
- Must have or be able to acquire Smart Serve certification;
- Understanding of guest flow and restaurant operations an asset.
- French language skills (verbal and written) are an asset