Traffic Operations Manager

Brampton, ON
90.000-116.000 $ par an
Permanent
Temps-plein

Il y a 15 jours

Transdev Canada is actively seeking a Traffic Operations Manager to oversee, manage, and to be accountable for the day-to-day operation and administration the Hurontario Light Rail system including ensuring that transit services are maintained or improved in accordance with service delivery requirements including the delivery of service build-up, service level changes, daily service shutdown, for normal, degraded, and emergency operations for rail systems in the Greater Toronto Area.Your roleStrategic Planning

Assisting in the development of strategic and operational plans, policies, procedures, work instructions and training documentation necessary for safe, efficient and high-quality operations
Assisting in the development and preparation of budgets
Monitoring and recommending changes to plans and procedures consistent with configuration control, quality management and risk control plans
Conducting special projects and research

Operations

Resolving complex issues and customer complaints in a timely manner and taking corrective action
Establishing policies and standards to ensure a high level of performance, quality and customer service
Preparing employee notices and safety updates with Managers and Directors
Responding to emergencies and service disruptions as necessary
Developing and implementing emergency/contingency with other managers
Developing and implementing corrective action plans with other managers

Leadership

Lead and manage a team of 60+ employees
Develop employee capabilities through mentoring, coaching, and identifying training needs
Ensure effective communication between staff, supervisors, and management to promote strong working relationships
Monitor operational activities and staff performance, supporting performance improvement initiatives
Manage driver and supervisor schedules and attendance
Support the Operations Director in planning, directing, and overseeing service delivery
Lead by example and promote a culture of safety and accountability

General Duties

Participate in and represent operational concerns at meetings, task forces, and conferences as required
Prepare and review daily, weekly, monthly, quarterly, and annual reports, as well as reports related to incidents or operational performance issues
Liaise with management and supervisory personnel to improve performance and ensure effective coordination of projects and activities
Ensure passengers and employees are treated with respect and dignity, and that accessibility requirements are met in accordance with the Ontario Human Rights Code and AODA regulations
Stay informed of industry trends, technological developments, and relevant legislation
Perform other related duties as assigned

The perks

Annual salary of $90,000 to $116,000
A comprehensive compensation package
A positive work environment
Career advancement opportunities due to a strong presence across North America.
The ability to have a positive social impact by operating sustainable mobility solutions
Join a Group committed to encouraging diversity and employee development

Your profile

You possess an Engineering or Management/Business Degree with experience in Metro, LRT or Tramway Operations.
A combination of strong O&M experience and management skills will be considered.

Work Experience Qualifications

Must be legally entitled to work in Canada
A minimum of 6 years of relevant leadership experience in a similar operation’s representative role for a rail transit project of a similar scope
Former experience in greenfield start-up of transit operation, including hiring and training of staff, preparation of operation procedures and manuals, testing, commissioning, and trial running would be considered an asset
Excellent interpersonal, organizational and management skills
Strong leadership, communication and negotiation skills
Proven track record in change management within complex orientated business environments
Tactful approach when dealing with the wide variety of problems
Ability to motivate others and take responsibility
Excellent time-management, planning, conceptual and consultative skills
Highly effective co-ordination skills
Flexibility to cope with unexpected incidents and other changes to normal schedules
Ability to work under pressure
Able to meet strict deadlines
Excellent computer skills (Microsoft package)

Internal ApplicantsIn accordance with our commitment to employee development and internal mobility, applications from qualified internal candidates will be reviewed and considered prior to external candidates. External recruitment may proceed concurrently; however, preference may be given to internal applicants who meet the requirements of the role.Join an international Group strongly rooted in the communitiesTransdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move everyday thanks to safe, reliable and innovative solutions that serve the common good.Because we are people serving people, our 100,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward.In March 2023, Transdev Canada expanded its reach in western Canada by acquiring First Transit. By joining forces, Transdev Canada is now the largest multi-modal privately owned transportation company in Canada.And what about you? What drives you?Transdev is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.Transdev may use AI-assisted tools throughout the recruitment process.This job posting is to fill a current vacancy.

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