Director, PMO - PMS Modernization

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  • Toronto, ON
  • 155.000-170.000 $ par an
  • Permanent
  • Temps-plein
  • Il y a 3 jours
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Director, PMO - PMS ModernizationThis role will serve as the PMO lead for the PMS Modernization program, owning the program governance model, critical path, and overall management of program delivery across workstreams. In addition, this role will drive cross-workstream dependency management and sequencing, maintain executive-ready reporting across key forums, and lead coordination with the program vendor across workstreams.This role reports directly to the Senior Vice President, Guest, Service & Enterprise Platforms Transformation.Key Responsibilities:
  • Manage the overall PMS Modernization governance, decision-making model, project timeline, critical path, dependencies, and key milestones.
  • Drive accountability across workstreams to ensure the program executes as planned, collecting status updates, risks, and issues from workstream and functional leads, ensuring accuracy and consistency.
  • Proactively surface trade-offs, risks, and impacts to the relevant forums and stakeholders to enable effective program management and decision-making.
  • Establish and maintain standardized governance artifacts (RAID log, decision log, action tracker) and ensure clear ownership, dates, and escalation paths.
  • Establish the foundational workstream structure and operating model (governance forums, operating cadence, templates, RAID/decision tracking, and cross-functional coordination routines) to support workstream and functional leads in delivery.
  • Run cross-workstream operating cadences (status reviews, dependency working sessions, design/roadmap checkpoints) and drive accountability to commitments.
  • Build and maintain central program reporting (dashboards, status narratives, milestone views, timelines) that clearly communicates progress, risks, and decisions.
  • Prepare materials and recommendations for key governance forums and meetings.
  • Support coordination with the program vendor to align plans, deliverables, timelines, and issue resolution across workstreams.
What You Bring:
  • 10+ years of PMO experience leading large-scale technology or enterprise system migrations, ideally within the hospitality industry. Experience with PMS Migrations preferred.
  • PMP certification required.
  • Strong experience partnering closely with Technology and Commercial teams.
  • Exceptional program management, governance, and analytical skills.
  • Ability to maintain a highly structured, disciplined approach to program execution and reporting.
  • Strong executive presence and ability to drive cross-functional alignment.
Annual Salary Range: $155,000 - $170,000 CAD + additional rewards as part of the total compensation package.This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

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