Security Operations Center (SOC) Operator – Vancouver Coastal Health

• Receive, prioritize, and dispatch calls related to security incidents, medical emergencies, and patient-related concerns
• Monitor CCTV, access control, fire and life safety systems, and alarms to detect and respond to security risks
• Dispatch security personnel and coordinate responses to incidents across healthcare sites
• Act as the central point of contact between security teams, clinical staff, and external emergency services
• Maintain accurate and detailed logs of all incidents, calls, and dispatch activities
• Support frontline staff during high-risk situations, including patient escalation, behavioral incidents, and emergencies
• Communicate clearly and professionally with patients, staff, and external agencies during critical situations
• Assist in coordinating emergency responses, including lockdowns, evacuations, and medical events
• Generate reports on incidents, response times, and operational activities for leadership review
• Ensure compliance with site protocols, post orders, and healthcare safety standards

• Valid BC Security Worker Licence (SWL)
• Minimum of 1 year experience as a Security Guard and 6 months experience as a control room operator/dispatcher preferably in a healthcare or security environment.
• Experience working in healthcare or similar fast-paced environments is strongly preferred
• Strong understanding of patient safety, incident response, and emergency procedures
• Experience monitoring CCTV, access control, and fire/life safety systems
• Strong communication skills with the ability to coordinate effectively with clinical teams and staff.
• Non-Violent Crisis Intervention (MORB) is an asset.
• Proficiency in using dispatch software and communication systems, such as two-way radios, telephone systems, and computer-aided dispatch software
• Ability to multitask and prioritize in a fast-paced, high-pressure environment
• Strong attention to detail and accuracy in report writing and documentation
• Proficiency in Microsoft Office and security systems (e.g., TrackTik or dispatch software)
• Strong typing skills 40+WPM (ability to manage multiple systems simultaneously)
• Ability to remain calm and make decisions under pressure

• Fun Events Year-Round: From big celebrations to small get-togethers, we love finding reasons to celebrate.
• Collaborative Culture: Join a supportive, values-driven team where everyone has a voice and wants you to succeed.
• Training & Growth Opportunities: Continuous learning is part of who we are - expect workshops, micro-lessons, mentorship, and hands-on projects that build your skills for today and your career tomorrow.
• Purpose-Driven Work: Be part of an award-winning organization recognized for its culture of respect, empathy, and accountability - where every person contributes to making people feel safe.

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