Service, Account Manager
- Saint John, NB
- Permanent
- Temps-plein
- Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; serve as technical sales consultant to customers in the assigned territory. Responsible for both territory sales & margin growth.
- Retain and renew current maintenance agreements by improving customer satisfaction via MFA program.
- Manage and nurture account relationships to drive renewals and repair opportunity.
- Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts.
- Assist with customer concern resolution along with Operations, including Service Project Manager and Service Supervisor
- Partner with branch business development sales team to identify business development opportunities.
- Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message.
- Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results.
- Manage opportunities in the CRM pipeline and provide accurate forecasting.
- 2+ years of sales experience preferred or project management or account management experience.
- Ability to work in a highly team-oriented and dynamic environment.
- Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers.
- Candidate must be customer centric with a strong desire to achieve customer satisfaction.
- Need to be self-motivated and able to manage many simultaneous projects and responsibilities.
- Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software.
- Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
- bachelor’s degree or equivalent work experience required.