SHIFT MANAGER - CAGE & COIN
- Ottawa, ON
- Permanent
- Temps-plein
- Monitor, develop and review all policies and procedures ensuring that operational requirements are being met or enhanced.
- Maintain general awareness of gaming operation at all times and comply with all relevant policies and procedures in order to secure company assets.
- Manage Cage & Coin department employees including enforcing and ensuring adherence to policies and procedures respecting security of corporate assets, inventory of corporate assets and security of cash or tokens.
- Thorough working knowledge of the department and Internal Controls; ensures new policies and procedures follow within the guideline of current Internal Controls.
- Ensure Cage & Coin employees have the necessary tools and information to operate.
- Active involvement in employee training, performance appraisal and corrective counseling programs.
- Maintain a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction.
- Empower the correct level of authority to supervisor, leads to carry out their assigned duties.
- Overseeing staffing levels reflective of the business needs and compared to budgeted FTEs.
- Assist with compliance with all related internal and external audits.
- Maintain a clean and safe work environment. Comply with safety procedures including use of required safety equipment and identify unsafe practices or conditions.
- Other duties as assigned.
- Lives the Brand.
- Three (3) years’ progressive cage department supervisory experience preferred.
- Bachelor’s degree in Accounting, Business, and/or equivalent preferred.
- Excellent English language skills.
- Advanced knowledge of Excel.
- The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.
- Excellent interpersonal, oral and written communication skills.
- Meticulous, organized and accurate
- Extreme confidentiality.
- Familiarity with a variety of computer systems and applications.
- Be flexible to work varying shifts and time schedules as needed.
- Communicate effectively with all levels of employees and guests.
- Manage multiple details and tasks concurrently in a changing environment.
- Able to work effectively in a team environment.
- Analyze and think about how possible solutions impact on the entire operation.
- Ability to stand and sit for extended periods of time.
- Ability to walk distances.
- Ability to lift 30 to 40 lbs.
- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
- The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.