Product Manager

• Own the PRISM product backlog including intake, refinement, prioritization, story writing, and acceptance criteria.
• Translate Dealer and business needs into PRISM requirements by defining workflows, outcomes, constraints, and “definition of done” for new features and enhancements.
• Lead the discovery and prioritization for PRISM by balancing Dealer value, operational impact, risk, technical debt, support burden, and delivery capacity.
• Collaborate with Application & Platform Services, Dealer Success, and Training & Dealer Enablement to refine requirements and manage trade-offs, ensuring PRISM changes are feasible to build, clear to support/roll out, and ready for Dealer adoption.
• Support release planning and acceptance for PRISM by coordinating UAT inputs, validating outcomes, managing scope vs. defect decisions, and confirming readiness for release.
• Act as the primary liaison for supporting third-party store systems (Ogasys, BisTrack) by managing enhancement requests, issue triage, change impacts, and vendor delivery coordination (without owning the vendor product roadmap).
• Coordinate cross-system alignment across PRISM, Ogasys, and BisTrack where workflows or integrations intersect, ensuring end-to-end impacts are understood and communicated.
• Align operational readiness and Dealer-facing inputs by working with Dealer Success & Business Development, Operations Support (L1 & L2), and Training & Dealer Adoption to ensure changes are supportable, communicated consistently, and ready for rollout.

• Post secondary education in Business, Information Technology or Computer Science are an asset.
• A minimum of five to seven years of progressive experience in product management, business analysis, or a related field, including at least three years in leadership or product ownership capacity.
• Demonstrated experience owning and managing a product backlog, with strong prioritization skills and the ability to create clear user stories, define acceptance criteria, and continuously refine work to ensure delivery readiness.
• Strong experience gathering and defining requirements, including process mapping, identifying edge cases, and translating Dealer and business needs into clear, testable outcomes.
• Proven ability to lead and align cross-functional stakeholders, partnering effectively across Application & Platform teams, Dealer Success, Training & Dealer Enablement, Operations Support, and external vendors.
• Strong judgment and decision-making skills, with the ability to balance value, risk, effort, dependencies, and operational impact to effectively prioritize and sequence work across competing initiatives.
• Practical knowledge of retail store systems, with a strong understanding of point of sale (POS) and back-office workflows and how system changes impact Dealers and customers at the store level.
• Experience working with third-party vendors and systems, including managing enhancement requests, issue triage, release coordination, and integration or change impacts.
• The ability to be onsite three days a week at our corporate office in St. Jacobs, to accommodate our hybrid working model.

• The expected starting salary range for this role is $79,100 - $110,700; the final offer will reflect relevant skills and experience.
• Eligible for the annual bonus program.
• Comprehensive Benefits Program including:

• Health, Dental, Vision, Paramedical, Disability coverage, Out of Country Travel Insurance, Life Insurance, Employee Family Assistance Program.
• Defined Contribution Pension Plan with Company Match, and choice of contribution level.
• Group RRSP.
• Discount at our Corporate Retail Store in St. Jacobs.
• Home & Auto Insurance discounts.
• Competitive vacation time.
• Personal and sick time.
• Employee Discount Program through Venngo WorkPerks.

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