
Second Cup Supervisor - Dalhousie University
- Halifax, NS
- Permanent
- Temps-plein
- Lead by example and demonstrates the importance of treating every team member, customer and client with respect
- Train, orients, and monitors new team members
- Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
- Monitor staffing levels and report to manager any changes that may be required
- Monitor completion of front line product labelling, temperature logs, waste logs, and production logs
- Assist with any onsite promotions and advertising provided by Marketing Manager
- Ensure cleanliness of operation throughout service
- Monitor cash handling procedures
- Handle customer service complaints with assistance from manager with appropriate sense of urgency
- Other job duties as assigned
- Diploma/Degree in Culinary Management, Hospitality, Nutrition or related field
- 1-2 years' experience in the food service industry as a Supervisor
- Outstanding communication skills
- Strong with prioritization and time management
- Strong customer service skills
- Flexible; evening and weekend work may be required