Application support analyst

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  • Montréal, QC
  • Permanent
  • Temps-plein
  • Il y a 2 mois
Job Title: Application support analyst
Experience Level: Level 3 (senior): 5-7 years
Open positions: 1
12 Months Contract
Location: Montreal (Day 1 onboarding onsite / in office presence 3x weekThis position is for a Level3 support role with global responsibility.Job Description:
The successful candidate will be involved in day-to-day handling of incidents, escalations, problem and change management. This includes application server administration, technical troubleshooting of infrastructure and user incidents, server and application deployments and task automation.
The role requires availability for weekend and on-call work on a rotation basisRequired skills:
  • Min. 5 years of experience
  • Experience in troubleshooting server and infrastructure applications.
  • Strong UNIX/Linux knowledge including the ability to understand the interaction between applications, hardware, and operating system and to provide recommendations and suggestions related to troubleshooting and performance improvement.
  • Strong system administration experience.
  • Server and application deployments and task automation.
  • Strong experience in Unix Shell.
  • Knowledge and experience with either Perl or Python programming.
  • Knowledge of HTTP, SQL, Databases
  • Handling of escalations, change, incident and problem management.
  • Effective oral and written communication skills and interpersonal skills as well as the ability to work well in a team environment.
  • Knowledge of SDLC
Desired skills:
  • Experience in supporting desktop applications
  • Knowledge and experience in storage systems (SAN, NAS)
  • Experience working with relational databases (Sybase, DB2, MSSQL..)
The Technology division partners with our business units and leading technology companies to redefine how we do business in ever more global and dynamic financial markets.
Our sizeable investment in technology results in leading-edge tools, software, and systems. Our insights, applications, and infrastructure give a competitive edge to clients' businesses-and to our own.Our India technology teams are based in Mumbai and Bengaluru. We have built strong techno-functional teams which partner with our offices globally taking global ownership of systems and products. We have a vibrant and diverse mix of technologists working on different technologies and functional domains. There is a large focus on innovation, inclusion, giving back to the community and sharing knowledge.
Enterprise Technology & Services (ETS) delivers shared technology services for the Firm supporting all business applications and end users. ETS provides capabilities for all stages of the Firm's software development lifecycle, enabling productive coding, functional and integration testing, application releases, and ongoing monitoring and support for over 3,000 production applications.ETS also delivers all workplace technologies (desktop, mobile, voice, video, productivity, intranet/internet) in integrated configurations that boost the personal productivity of our employees. Application and end user services are delivered on a scalable, secure, and reliable infrastructure composed of seamlessly integrated datacenter, network, compute, cloud, storage, and database services.
Data Application Support Group is part of the Enterprise Computing Data & Analytics Technology Organization at ***. The team manage and support a variety of database and data related server applications like database change management, procurement and entitlement systems as well as desktop applications like DBArtisan, RapidSQL, PowerDesigner, DBeaver and database drivers.

Axelon Services