Sr. Trainer I Emergency Services On-Site (Hamilton, ON) - Canada (Open)
- Hamilton, ON
- 46.000-48.000 $ par an
- Permanent
- Temps-plein
- Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
- Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
- Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities
- Accountable for achieving individual training performance metrics
- Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business needs (where required)
- Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
- Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
- May support Instructional Design team in designing and developing training materials for various instructional delivery methods including: computer-based training, interactive, classroom training, and written job aids
- Measure the effectiveness of training programs using various feedback methods - focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
- Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
- Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures
- Having general automotive experience to ensure familiarity with industry-specific needs and expectations is preferred, but not required.
- Preferred candidates will include individuals who can effectively instruct emergency services, crisis response, and/or demonstrate strong communication skills under distress in a classroom environment.
- Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred.
- Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.).
- Strong communication skills, both written and verbal.
- Proficient in Microsoft Office.
- Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.
- Strong attention to detail.
- Sense of professionalism and ability to develop good relationships.
- Willingness to work a flexible schedule
- The base salary range for this position is $46,000.00 - $48,000.00 CAD Annual, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
- DailyPay enrollment option to access pay "early," when you want it
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- A modern, state-of-the-art office setting with advanced technologies and a great team
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more