GUCCI Regional Operations Manager - Canada

• Identify opportunities to improve store operations;
• Raise opportunities for improvement and be the “change agent” in making the changes happen;
• Be a partner to the management teams to continuously improve FOH and BOH operations;
• Provide prompt resolutions for any store inquiries;
• Take the lead, when necessary, on local or global project initiatives;
• Conduct regular store visits;
• Assess and implement in-store processes and policies without compromising Gucci’s brand image and standards;
• Promote use of operational tools in store;
• Training as necessary;
• Ensure compliance to all operational processes are maintained;
• Lead by example by leveraging operational tools while in store, and support in identifying how these tools can best utilized.

• Provide training to new members of the operations team, as well as training on various operational tools;
• Proactively identify gaps in knowledge for existing teams and provide training, and in person support;
• Support the Store Directors in developing the operations team through the assessment of talent and mapping opportunities for growth;
• Ensure proper career progression for operations teams in the store and create developmental plans in partnership with the Store Directors.

• Coordinate activities to operationally prepare for store openings/renovations/relocation activities within the respective markets;
• Ensure smooth store openings through the proper dissemination of information to key departments;
• Support the onboarding of all new Store Directors.

• Create, update, and disseminate all policies and procedures;
• Ensure all stores are adhering to local and worldwide policies and procedures;
• Review and identify any critical areas that require additional guidelines;
• Utilize all existing tools to support stores (i.e., checklists) as well as identify any future planning to ensure the most efficient FOH and BOH experience;
• Ensure the proper use of all digital tools as it relates to retail operations;
• Conduct in-store operations training for new Store Directors;

• At least 5 years of experience in a multi-store support role, preferably in a fast-paced, luxury/ fashion environment;
• Previous experience as a Store Director a plus;
• Experience in building materials using platforms and tools that can be easily facilitated at store level;
• Able to collaborate effectively with a team to develop strategies;
• Experience working closely with Store Planning, Merchandising, Finance, MIS, Loss Prevention, Consumer Management and Training;
• Ability to effectively direct a team through change management;
• Good project management skills;
• Strong business acumen, highly analytical, able to present and promote ideas;
• Experience in logistical planning, development of processes and policies;
• Proven to be a strategic thinker and focused on the end results;
• Strong communication and writing skills;
• High Proficiency: in Excel and PowerPoint.

• Execute the mission of the role with a Radically Client-Centric mindset;
• Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
• Be Relentlessly Creative and approach challenges with an innovative mindset;
• Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.

• Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

• Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

• Actively gets things done, raising the bar for performance, and taking accountability for own actions

• Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

• Builds trust-based relationships across boundaries and encourages collaboration
• Adapts own style to communicate impactfully

• Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness

• Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

• Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

• Qualified candidates must have the proper work authorization to work in Canada

G Boutiques Inc.