Bilingual Customer Service Representative
- Elora, ON
- 22,00-24,00 $ par heure
- Permanent
- Temps-plein
Answering and dealing with all French service-related questions from consumers on the phone.
Answering all customer service-related emails and monitor the live chat in French.
Assisting customers with service calls from initial call to final resolution.
Troubleshoot product questions and issues (product training provided).
Coordinating parts orders to be shipped out.
Setting up service calls with third party technicians as needed.
Assisting with other administrative tasks as needed.Qualifications
Bilingual French and English is mandatory
Minimum of 2 years' experience in a similar position is preferred
Experience working with Freshdesk and Enterprise 21 would be an asset
Experience working with home appliances would be an asset
Proficient knowledge with Microsoft Office
Ability to multi-task and communicate well with others
Excellent communication and problem-solving skills
Positive attitude and attention to detailApplicants who meet the criteria will be contacted for next steps.If you are interested in this position please contact Liberty Staffing Services at 519-823-9697!
Or come into our office today at 214 Speedvale Ave, Guelph, ON. Unit #4. N1H 1C4Liberty Staffing Services welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request an accommodation, please contact Liberty Staffing Services.Liberty Staffing Services has been serving the Guelph community since 2000. We have dedicated
staff who live in the community, who take pride in finding employment for others, and who go above
and beyond the simple 9-5 for those who rely on us. We are also a leading student employer here in
Guelph, placing large numbers of International Students in rewarding jobs, to help them gain
valuable Canadian experience. We are proud of the fact that not only have we placed candidates
out to work, but those same candidates have trusted us enough to refer their family members to us
for employment. We take pride in being a 100% Canadian company, with strong ties to this
community, and throughout Southwestern Ontario. We care about what we do, and about every
single one of our employees. And it shows.Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.