SUPPORT ASSISTANT A

• Job ID: 58465
• Job Category: Administrative
• Division & Section: Toronto Water, Wastewater Treatment
• Work Location: 2701 Queen St. East, Toronto, M4E 1J1
• Job Type & Duration: Full-Time, Permanent Vacancy
• Hourly Rate and Wage Grade: $38.58 - $42.26
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: L79 Full-time
• Number of Positions Open: 1

• Performs specialized administrative tasks, including preparation, investigation, research, review, reconciliation, control and coordination of various documentation and processes including the bidding processes, and analyzing requests for information required
• Ensures and checks the preparation and processing of documents in accordance with appropriate policies and legislation
• Ensures service delivery of the unit and monitors/controls unit work standards. Reviews processes/work for accuracy, prior to authorizing
• Assists with administration of recruitment and complement management
• Identifies and recommends modifications and oversees implementation of changes and assists with operational programs/functions
• Administers, prepares, processes and composes documents, statistical summaries and reports
• Interprets and applies regulations and practices. Prepares calculations pertaining to operating budgets and actual. Compiles data for use in forecasting and budgeting
• Provides information and guidance to divisional staff, Councillors, the public, agencies, other levels of government etc., orally or in writing
• Provides work direction, coordination, training and guidance to assigned staff
• Operates computers utilizing and manipulating a variety of software packages. Prepares and/or presents presentation materials
• Coordinates and/or attends multiple staff meetings as an active participant, taking and distributing meeting minutes in a timely manner
• Maintains facility records related to budget administration, purchase orders and data entry materials
• Investigates and analyzes problems associated with accounts, purchasing etc., and takes corrective action
• Administers Time and Attendance system
• Participates with the Facility Management Team to monitor and review administrative procedures with the view to effecting improvements, where necessary
• Utilizes customer service skills to effectively respond to Water Supply inquiries and service requests by phone or in writing
• Represents the unit on various committees which may include organizing, scheduling meetings / visits and recording / maintaining data
• Maintains, labels and updates data
• Coordinates / schedules ergonomic assessments and data
• Supports the attendance management program by tracking vacation, sick time, and overtime in SAP and extracting reports from corporate Document Direct Software
• Maintains an awareness of and adheres to current related government legislation such as the Occupational Health and Safety, Safe Drinking Water Act, etc.

• Extensive administrative/clerical experience at a senior level with experience related to the actual major responsibilities of the position.
• Extensive experience with a variety of software packages including Microsoft Office Suite (i.e. Word, Excel); and various database systems software such as SAP Financial and Payroll Systems, Outlook, Content Server, FPARS and Enterprise Learning Initiative (ELI) or equivalent.
• Experience formatting complex reports including reviewing, compiling, analyzing and reporting
• Experience in development of budgets and providing administrative support with complement management

• Good knowledge of corporate, departmental regulations and relevant corporate and divisional policies, procedures and guidelines as they relate to actual job duties.
• Working knowledge of WMS & PAIRS, including preparation of correspondence, formatting of reports and presentation of material extracted from WMS & PAIRS is an asset.
• Ability to exercise independent judgement and discretion in dealing with confidential operational matters and management staff.
• Ability to prioritize work schedules, handle multiple projects and complete assigned duties within deadlines.
• Highly developed interpersonal skills with the ability to communicate effectively, both orally and in writing and maintain effective working relationships with all levels of staff and the public.
• Advanced knowledge of financial and internal controls.
• Ability to work independently in a customer service focused environment. Must be regularly able to report to various locations throughout the city. Must be able to work in an industrial setting, including construction sites.
• Familiarity with related government legislation such as the Occupational Health and Safety, Safe Drinking Water Act, etc.
• Knowledge of human resources policies and procedures i.e. alternate rates, terminations, increments, etc. and of Local 79 and 416 Collective Agreements.

City of Toronto