Insurance Administrative Assistant
Kevin D'Souza Insurance Agency
- Mississauga, ON
- 38.000-45.000 $ par an
- Permanent
- Temps-plein
We’re looking for a motivated, customer service and billings specialist who has a passion for the insurance industry. We are looking for an efficient, confident and organized individual to help manage the day-to-day operations of the office. Our goal is to build up strong relationships and increase our professional reputation. Looking for a full-time job that provides meaningful work and competitive compensation? Consider a position in our office.Responsibilities
- Being an ambassador for the office while providing prompt, accurate and friendly customer service. Service can include responding to inquiries regarding billing clarification, claim submissions and general inquiries
- Assist in billing calls- resolve billing issues, clarify charges on accounts and assist with billing payments.
- Support the agency team in their daily activities through fielding of leads, quote follow-ups, status of policy updates-including understanding of customer inquiry and transferring request to the appropriate and qualified team member
- Be an active listener who can show empathy and patience for customers while identifying opportunities for additional sales and products
- Multitask efficiently using several windows and company specific software applications simultaneously to verify customer information, resolve issues and provide proper resolution
- Work with the agent to establish and meet marketing and social media goals.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Maintain a strong work ethic with a total commitment to success each and everyday
- Property & Casualty license (OTL or RIBO preferred / must be able to obtain)
- Bilingual – Hindi, Urdu or Punjabi (oral) and English (oral and written)
- Stellar attendance (IN OFFICE POSITION) and ability to work in association and cooperation with others as part of a team
- Exceptional customer service and interpersonal phone etiquette skills
- Strong skills in communication (verbal and written), and comfortable in a technology dependent environment including proficiency with Microsoft office.
- Strong understanding of social media/ technology.
- Self-motivated and results-oriented performer