Bodyshop Office Admin

• Deliver dependable support and assistance to the management team.
• Professionally engage with customers in person, over the phone, and through electronic communication.
• Keep customers informed throughout the repair process.
• Collaborate with team members to obtain status updates to relay to the customers.
• Address all queries and clarify insurance-related procedures and requirements to customers.
• Ensure that the primary communication method is identified and utilized (phone, email, text).
• Oversee estimating systems for requests and assignments, make notes upon receipt of assignments, and follow up with customers within 24 hours to arrange appraisal appointments, verify vehicle drivability, towing, etc.
• Input assignments into the estimating system, including third-party appraisals and record all administrative information (dates).
• Schedule and arrange insurance or private repair appointments.
• Inform customers about rental eligibility and book rentals as necessary.
• Confirm deductibles and communicate this information to customers.
• Prepare all necessary documentation for claims, including drop-off and pickup packages.
• Check in all courtesy vehicles after customers return them, noting mileage, fuel level, and any damages.
• Process payments from customers, insurance companies, and third-party payers.
• Create files and invoices for repairs, towing expenses, and rental charges.
• Update insurance companies on repair dates, repairs completed, and deductibles.
• Guide outside vendors to the appropriate area for parts delivery.
• Post invoices, scan them into the management system, and manage costs.
• Perform additional tasks as assigned by management, such as office organization and cleaning.

• 3 to 5 years of experience, preferably in automotive parts
• 3 to 5 years of experience in managing insurance claims or direct billing
• Excellent planning and organizational abilities, capable of meeting multiple deadlines concurrently.
• A tactful, clear, and empathetic communicator with outstanding verbal and written skills in English & (French, remove if not needed), able to effectively engage and collaborate with colleagues.
• Thrives in a fast-paced setting, self-driven, and able to work independently with minimal supervision.
• Customer Service Focused

CSN Collision Centres