Client Relationship Manager (Executive Services)

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  • Calgary, AB
  • 70.000-75.000 $ par an
  • Permanent
  • Temps-plein
  • Il y a 2 heures
  • Postuler facilement
About Staffing® is an Alberta-based recruitment company that connects jobseekers to employers across Canada. Established in 1996, About Staffing is a proud BBB Accredited business.We have partnered with a national professional services organization in the leadership development and advisory space to support them in hiring for their next Client Relationship Manager (Executive Services).Job ID: 43131Job Type: Direct HireCategory: Sales/Business DevelopmentLocation: Calgary, AlbertaOur client is a well-established Canadian organization that operates within the leadership development and executive advisory space. They support senior business leaders and decision-makers through structured programs, peer-based learning environments, and facilitated business discussions designed to strengthen leadership capability, performance, and organizational success.The team operates in a highly relationship-focused environment where integrity, discretion, and service excellence are essential. Employees are encouraged to think critically, communicate openly, and take ownership of outcomes while contributing to a supportive and purpose-driven workplace.This is a high-touch, relationship-focused role supporting senior business leaders within a structured leadership development environment. As a Client Relationship Manager (Executive Services), you will act as the primary point of contact for a portfolio of executive-level clients, guiding them through their engagement journey and ensuring they are deriving meaningful value from the programs and services offered.You will serve as a trusted advisor, balancing relationship-building with accountability and performance oversight. This role requires strong business acumen, confidence working with senior stakeholders, and the ability to translate organizational goals into actionable engagement strategies that drive measurable outcomes.Duties and Responsibilities:The key job functions are:
  • Act as the primary relationship lead for a portfolio of senior-level clients, ensuring a high-quality, trust-based engagement experience.
  • Guide clients through their full lifecycle journey, including onboarding, integration, ongoing engagement, and long-term retention.
  • Facilitate structured discussions that support accountability, goal alignment, and measurable progress toward business and leadership objectives.
  • Provide strategic guidance to clients by identifying opportunities to enhance engagement, performance, and overall experience.
  • Monitor engagement indicators, participation trends, and satisfaction feedback to proactively address risks and improve outcomes.
  • Collaborate with internal teams across Sales, Operations, Marketing, Finance, and Technology to ensure seamless service delivery and continuous improvement.
  • Translate client feedback and insights into actionable recommendations to support program and service enhancements.
  • Maintain accurate documentation and portfolio tracking within CRM systems to support reporting and relationship management.
  • Proactively identify and resolve relationship or engagement challenges while maintaining professionalism and accountability.
Education:
  • A post-secondary diploma or degree in Business Administration, Communications, or a related field is considered an asset. Equivalent experience in client services, consulting, account management, or relationship-based roles will also be considered.
Qualifications:
  • Demonstrated ability to engage confidently and professionally with senior leaders and decision-makers.
  • Strong business acumen with the ability to understand organizational priorities and align service delivery accordingly.
  • Proven capability to balance relationship-building with accountability and performance expectations.
  • High level of professionalism, discretion, and emotional intelligence in all interactions.
  • Strong organizational ability with experience managing multiple high-value relationships simultaneously.
Experience:
  • Minimum of 5 years of experience in client relationship management, account management, consulting, recruitment, or a similar client-facing advisory role.
  • Experience working with senior stakeholders or executive-level clients is strongly preferred.
  • Background in professional services, membership-based organizations, or B2B relationship-driven environments is an asset.
Skills:
  • Relationship Management: Ability to build credibility and trust with senior stakeholders through consistent and value-driven engagement.
  • Communication: Strong verbal and written communication skills with the ability to tailor messaging for executive audiences.
  • Strategic Thinking: Ability to assess engagement health and proactively identify opportunities to improve outcomes.
  • Organization: Strong capability to manage multiple complex relationships with precision and consistency.
  • Problem-Solving: Confidence in addressing sensitive or complex relationship challenges with professionalism and discretion.
Base Salary: $70,000 – 75,000 per year
  • Comprehensive benefits package is included.
Work Hours:
  • Full-time, Monday to Friday
  • Standard business hours with flexibility required to support senior-level client schedules as needed
Additional Notes:
  • This opportunity does not include relocation. It will be the responsibility of the candidate should relocation be required.
  • All applicants must be authorized to work in Canada to be considered for employment.
About Staffing® recruiters are Alberta's experts in connecting candidates with sales/business development jobs. We focus on temporary, direct hire (permanent) and temporary-to-direct hire placements in the corporate and industrial fields.The About Staffing team would like to thank everyone who applies. Please note we are only contacting applicants who meet the employer's needs of the positions we are actively working on.We are constantly posting sales/business development jobs so check back with us regularly.For FAQs, stop by our .Please reference Job ID: 43131 in your application.To apply for this job email your details to .About Staffing is an Alberta-based employment and recruitment agency that offers flexible staffing solutions for all businesses across any industry and position level.

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