Customer Service Representative

• Learn and grow as an important part of a team that cares about Reliance and its customers.
• Engage customers in an enthusiastic and persuasive conversation about the benefits of remaining with Reliance, while maintaining sincerity and realism – over the phone, and in writing
• Educate existing customers on Reliance products and services along with the contractual details of their agreement.
• Provide active listening to customer concerns, complaints and needs.
• Liaise with internal departments to resolve customer concerns.
• Identify competitive activities, new attrition drivers and recommend retention tactics.
• As required, articulate the applicable options and process the corresponding account closure as per the terms and conditions.
• Contribute to effective cost and risk control through productivity and adherence to corporate processes and controls.
• Provide an outstanding customer experience.

• The tools you need to succeed – including the tools for the job as well as training and development programs.
• A successful and knowledgeable team to be part of and learn from
• Competitive bases pay plus the ability to earn more tied to your success – the only limit is your potential.
• A great benefits plan for you / your family
• Career paths so you can advance in the company.
• A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination.
• Award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

• A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance.
• You have exceptional customer service experience.
• You have strong negotiation and sales abilities.
• You have excellent problem-solving skills to deal with diverse/complex customer needs.
• You are confident in situations where there is potential for conflict.
• You are comfortable interpreting contract language and relaying key terms and conditions in an easy-to-understand manner.
• You are professional and customer focused.
• You have excellent written and verbal communication skills.
• You thrive in an environment subject to frequent change with minimal lead time.
• You are self-motivated and can work within established guidelines with minimal scripting.
• You are persistent and driven to work towards personal and team targets.

Reliance Home Comfort