Associate Director of Sales
- Mississauga, ON
- Permanent
- Temps-plein
- Assist the Sales and Marketing team in maintaining a thorough working proficiency in the customer relationship management (CRM) lead tracking system.
- Support the Sales and Marketing team by effectively maintaining all current prospect records in the CRM lead tracking system.
- Support the Executive Director (ED), DSM, and DOS in building a trusting and positive relationship with prospects by understanding the Sunrise product and how Sunrise can meet the customers’ needs.
- Assist the ED, DSM, and DOS by ensuring model suite(s)/apartment(s) are well maintained and presentable.
- Support the ED, DSM, and DOS in setting, tracking, and accomplishing sales goals in a timely manner.
- Demonstrate effective telephone skills producing qualified leads and appointments.
- Prepare the resident’s Administrative File according to Sunrise and state/province specific regulatory requirements where applicable.
- Manage the move-in process as outlined in the Resident Move-In Checklist.
- Meet with the resident and/or family on the day the Move-In Fee is placed and review the Move-In Packet ensuring all information is explained.
- Coordinate and facilitate the Resident Assessment with the Resident Care Director (RCD) and Assisted Living Coordinator (ALC)/Reminiscence Coordinator (RC).
- Ensure all Sunrise and required state/province forms are completed by the resident and/or family on or before move-in date.
- Schedule the Resident Agreement Signing on Move-In day, collect any remaining paperwork, and review the welcome packet with the resident and family member(s).
- Orientate the resident and family to the community, present the room to the resident and family, and explain the telephone and emergency procedures systems and other services (hair care/salon, transportation, activities, etc.).
- Arrange lunch or dinner for the resident and family members on Move-In day.
- Ensure the suite/apartment is ready for Move-In using the Suite Readiness Checklist.
- Communicate any necessary suite/apartment readiness needs with the Maintenance Coordinator.
- Maintain an open and ongoing dialogue with the resident and/or family from the time the Move-In Fee is placed through Move-In to ensure a smooth transition for the resident and to identify resident/family needs.
- Initiate communication with resident’s physician and/or family to ensure completion and delivery of the Physician’s Statement and any state-specific forms.
- Assist the resident and family members in making the emotional connection to the new community through awareness, integration, and socialization techniques and engaging activities.
- Maintain and protect the confidentiality of resident information at all times.
- Facilitate the Sunrise Founders Club ensuring all Founders Club benefits are received by the resident and/or family as applicable for new communities.
- Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety, promoting Risk Management programs and policies, and adhering to safety rules and regulations.
- Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout.
- Participates as a member of a team and commits to working toward team goals.
- Demonstrate our Team Member Credo in daily interactions with others.
- Commit to serving our residents and guests through our Principles of Service.
- Contribute to the overall engagement programs and processes (customer and team member engagement).
- Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator.
- Support sales team in executing successful sales and marketing events.
- Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
- Perform other duties as assigned.
- Ability to handle multiple priorities
- Possess excellent phone, written and verbal skills for effective communication
- Ability to facilitate small group presentations
- Competent in organizational and time management skills
- Demonstrates good judgment, problem solving, and decision-making skills
- One (1) year of experience in a sales support role and/or two (2) years of experience as a Sunrise Team Member
- Previous customer service or sales experience
- Demonstrates proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel), and Sunrise applications with the ability to learn new applications
- Medical, Dental, Vision, Life, and Disability Plans
- Retirement Savings Plans
- Employee Assistant Program / Discount Program
- Paid time off (PTO), sick time, and holiday pay
- myFlexPay offered to get paid within hours of a shift
- Tuition Reimbursement
- In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
- Some benefits have eligibility requirements