Experience Research Senior Specialist
Mastercard Voir toutes les offres
- Toronto, ON
- 83.000-132.000 $ par an
- Permanent
- Temps-plein
o Support the lead researcher or strategist in identifying and prioritizing the riskiest assumptions to subsequently de-risk
o Support in choosing the optimal research approach and methodology to de-risk priority assumptions, taking into consideration business needs and project phase
o Aid in the design and conducting of rigorous, mixed-methods research studies to uncover customer needs, motivations, behaviours, and pain points, across all phases of the product development lifecycle -- from framing the problem to testing and iterating concepts.
o Help the lead researcher or strategist in defining research plans, goals and objectives, and develop recruitment screeners, discussion guides and surveys focused on testing assumptions, and informing actionable product and business decisions
o Support in the partnering with third-party vendors to execute and scale research plans as needed.Analysis and Presenting Insights/Recommendations
o Aid in the synthesis of qualitative and quantitative data into clear insights, opportunity areas, and actionable recommendations that inform product and business strategy.
o Support the communication of research findings through compelling storytelling, presentations, and reports to senior stakeholders.
Informing strategic outputs and outcomes
o Collaborate closely with other researchers and strategists to translate insights into strategic frameworks, value propositions, and MVP hypotheses.
o Support the planning and facilitation of cross-functional design thinking workshopsCollaboration and Inclusivity
o Collaborate with the CX team to support the design of optimal testing stimuli based on research needs.
o Contribute to a collaborative and inclusive environment, where diverse perspectives shape research questions.
o Help the team to champion a research-driven culture within the organization by sharing knowledge and advocating for user-centred decision making.
Adaptability and Organization
o Support in adapting research approaches and plans based on new learnings and business constraints.
o Support multiple research projects simultaneously in a fast paced, dynamic environment.
o Continuously learn and experiment with new tools and methodologies, and contribute to evolving best practices.Curiosity for Cultural, Tech, Research Trends
o Utilize your curiosity for cultural and technology trends to help the team identify opportunities for innovation.
o Learn about emerging research methodologies, tools, and best practices to continuously improve research rigor and impact.ALL ABOUT YOUYou are observant, curious, and passionate about collaborating with others to build customer-centric solutions. You combine analytical rigor with empathy for customers and thrive on turning complexity into clarity. You are a practitioner and a thought partner who helps teams make smarter, faster, and more informed product decisions.Must-have:
o 4 years’+ experience in user experience research, market research, behavioral research, or related fields within innovation-driven organizations.
o Proven experience in a broad range of qualitative and quantitative research methods including ethnography, contextual inquiry, usability testing, surveys, analytics interpretation, and experimental design.
o Experience in synthesizing complex data sets and translating research findings into clear, actionable insights that influence product and business strategy.
o Familiarity with product development lifecycles, MVP concept testing, and iterative design processes.
o Storytelling and communication skills, with experience presenting research findings to diverse audiences.Nice-to-have:
o Degree in a research-related field, for example, Human-Computer Interaction, Psychology, Anthropology, Sociology, Behavioral Economics, Marketing, etc.
o Curious about AND/OR direct experience with the following areas — payments, financial technology, business analytics, small business, digital identity, marketplaces, loyalty, and beyond.
o A collaborative and inclusive team player.
o Passionate about improving the world through “doing well by doing good”.Some practicalities:
o This is a hybrid role, and you must be able to attend the local office (Toronto, Canada) an average of 3 days a week.Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.Pay Ranges Toronto, Canada: $83,000 - $132,000 CAD