Support Services Manager

• Engage and mobilize your team to achieve the purpose, goals, objective and key results of the organization.
• Be an engaged collaborative team player, developing and maintaining professional relationships that support and strengthen the organizational culture and purpose.
• Model the values and leadership behaviours of the organization and inspire others to do the same.
• Ensures compliance with all standard operating policies, procedures and other operational foundations required in the provision of Food Services, housekeeping and laundry services.
• Manages assigned budgets.
• Participates in the development of operational plans and goals for each department consistent with the community/ organization’s mission and strategic plan.
• Gathers and tracks performance indicators and other surveys accurately; analyze and report to the management team as required.
• Develops action plans in consultation with General Manager and other stakeholders.
• Performs and/or delegates ordering, receiving and related procurement tasks ensuring compliant application of procedures and policies.
• Establishes and maintains inventory supply levels utilizing methods that minimize spoilage, loss and waste.
• Actively supports the recruitment and retention of all departments and monitors staffing levels.
• Involved in the performance management of staff according to established HR policies and procedures.
• Hires, disciplines, recommends and / or participates in the termination of staff according to established HR policies and procedures.
• Participates in developing, implementing and evaluating, orientation, training and education programs for assigned staff.
• Coordinates Food Services, Housekeeping and Laundry related in-services and annual educational opportunities for staff.
• Plans and delivers seasonal menus that are compliant with all related regulations, fit the resident’s nutritional and therapeutic needs, and meets the facility and resident’s expectations.
• Develops and / or adjusts standardized recipes to ensure consistent high quality production outcomes including preparation of industry standard, nutritional, textured requirements, quantity, portion sizes, and resident satisfaction.
• Coordinates regular department meetings and participates in community based meetings such as site leadership, Occupational Health & Safety, and others as required.
• Liaises with all departments in the planning and delivery of special events / meals and programs as required.
• Plans, directs and implements contingency plans in response to emergencies and / or challenges to or interruptions in services.
• Understands and participates in quality improvement.
• Maintains a safe environment for residents/family and staff, through:

• Accident prevention,
• Knowledge of emergency procedures and regulations, supplies and equipment,
• Appropriate utilization of infection control procedure.
• Perform all other duties as required.

• Graduation from a recognized program in Nutrition and Food Services Management.
• Member in good standing or eligibility for membership in the Canadian Society of Nutrition Management and/or Registered Dietician.
• Food Safe Level 1 mandatory; Level 2 an asset.
• A minimum of two years Support Services management and supervisory experience in a senior housing setting (Food Services, Housekeeping and Laundry).
• Experience managing unionized staff an asset.
• Current Serving It Right Certification mandatory.
• All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.
• High standards for customer service, food safety, physical space & environmental cleanliness.
• Solid understanding of infection control protocol
• Maintaining a professional appearance.
• Ability to push, pull, stoop, crouch, lift and carry up to 50 lbs. Must be able to work with cleaners, detergents and other cleaning equipment.
• Ability to work independently with minimal supervision.
• Ability to operate related kitchen, housekeeping & laundry equipment
• Ability to read, write and speak English proficiently.
• Solid working knowledge of related office equipment and Windows based software including Word, Excel and Outlook.
• Ability to handle multiple tasks at one time.

Retirements Concepts