Senior Application Services Administrator
- Toronto, ON
- Permanent
- Temps-plein
- Drive the monitoring of our company's Atlassian suite infrastructure using internal monitoring tools.
- Identify and resolve issues proactively.
- Lead the debugging efforts and escalate issues to appropriate teams internally / externally for further investigation and drive resolution.
- Investigate new design techniques and emerging technologies, and apply relevant industry advances within the project or team context. Leverage understanding of various design issues and constraints to recommend forward-looking solutions.
- Forecast near future design issues and challenges we may meet
- Visualize the impact that the suggested changes will have in the long term, from both a technical and business perspective.
- Architect high-level business & technical solution at a business and technical level.
- Lead medium-large projects, coordinate timelines using Agile principles (velocity/throughput).
- Ensure that schedules and business commitments are met, and able to help others achieve their objectives.
- Actively review, suggest and refine plans to meet intended outcomes.
- Work closely with managers and agile coaches as part of a broader planning and execution feedback loop.
- Collaborate with stakeholders to identify areas that can be trimmed, and articulate areas that must not be compromised in order to meet deadlines.
- Recommend alternatives to the plan where needed in order to help meet the business goals.
- Configure and maintain integrations related to Atlassian suite products (e.g. between Jira and Confluence) with other tools and technologies.
- Understand Atlassian suite limitations and extend functionality by available tools /plugins whenever required.
- Lead periodical review of automation & integration in order to meet compliance and follow industry best practice.
- Drive Planning, coordination and communication upgrade and migrations of internal tools.
- Responsible for delivering team goals, and against team performance metrics.
- Mentor junior staff, provide technical guidance.
- Enable and model exceptional customer service and support to Atlassian suite users and internal clients.
- In coordination with other teams and external vendors, lead building of processes to address incident resolution, minimize downtime, and ensure service level agreements (SLAs) are met.
- Through effective processes, drive troubleshooting and resolution of technical issues related to Jira and Confluence.
- Own, build and manage backup processes and disaster recovery plan of Atlassian tools.
- Implement automation opportunities to improve efficiencies.
- Understand organizational processes & translate them to optimal workflows.
- Develop and maintain comprehensive documentation, including run books and standard operating procedures (SOPs).
- Stay up-to-date with new Atlassian products and releases, and evaluate their potential impact on existing systems and processes.
- Share knowledge within the team and coach/mentor team members.
- Build and maintain training documentation and user guides.
- Perform periodic reviews of the system environments for configurations, permissions, workflows, integrations, and logs.
- Bachelor's degree in Computer Science, Information Systems, or related field.
- 5+ years of experience in previous roles with managing Atlassian suites.
- Or an equivalent combination of education and experience.
- Technical: A strong foundation as an administrator (including user management, permission schemes, workflows, custom fields, and configurations) for Atlassian suite of products (including JSM, Confluence, Jira) and associated plugins.
- Experience in one of the advanced scripting languages such as Python, Java, or Groovy.
- Strong knowledge of Jira and Confluence APIs and integration with other tools.
- Set up high availability infrastructure for Atlassian Data Center decisions such as Jira, Confluence etc.
- Setup backup, restore & disaster recovery for Atlassian tools.
- Facilitator: relay information and ideas effectively both within and across different teams. While we place a huge premium on technical skill, we value just as much ability to work with other people. The Senior Application Services Administrator will deliver this through strong communication and interpersonal skills, and exceptional customer service skills.
- Adaptable: Our industry moves fast, and we need the Senior Application Services Administrator to keep up and adapt. We value the ability to prioritize tasks, often against competing scope and timelines while focus on details as well.
- Problem-solving: exercise judgement while working on significant issues where analysis of data requires an evaluation of intangibles and able to develop repeatable processes /guidelines.
- Ability to work independently and in a team environment.
- Experience in automation using general purpose scripting languages such as powershell or bash is a plus.
- Comprehensive health, dental, and vision plans for you and your dependents
- Paid time off, health days, and personal obligation days plus flexible work schedules
- Competitive retirement matching plans
- Equity packages
- Generous parental leave available to birthing, non-birthing, and adoptive parents
- Annual well-being allowance plus fitness discounts and group wellness activities
- Commuter benefits and discounts, where available
- Employee assistance program
- Mental health first aid program that provides an in-the-moment point of contact and reassurance
- One day of volunteer time off per year and a donation-matching program
- Bi-weekly town halls and regular community-led team events
- Multiple resources and programming to support continuous learning
- A workplace that supports a diverse, equitable, and inclusive environment -