POSITION SUMMARY:The Benefits and Pension Administrator will support the Manager, Pension & Benefits in the administration of SE Health’s benefits/pension programs. This role plays an important part in contributing to employee engagement by providing exceptional customer service and accurate/prompt resolution to benefits/pension-related inquiries and concerns.POSITION RESPONSIBILITIES:Benefits & Pension Administration
Complete monthly benefit and pension reviews to identify employees who meet eligibility requirements and prepare enrollment packages
Complete daily benefits processing including enrollments, terminations and plan changes
Enter benefits related data in the HRIS (PeopleSoft and Workday); ensure data is entered accurately and on a timely basis
Administer the Leave of Absence (LOA) process and send benefits and pension communication
Administer the Pre-authorized Debit (PAD) process and manage the benefits premiums reconciliation process with Payroll and employees
Customer Service
Act as the primary point of contact for all employee inquiries regarding benefits and pension program eligibility and enrolment
Provide exceptional customer service and accurate/prompt resolution to employee concerns
Reporting
Review a variety of weekly reports, apply appropriate benefit plan changes and prepare communications for:
Benefits Terminations
Change of Status
New Hires
Leave of Absence
Other
Participate in special projects and perform other duties as required
Update and maintain the benefits and pension administration job aids
QUALIFICATIONS:
Post-secondary education with 1 to 2 years of HR/benefits administration experience
Excellent interpersonal and communication skills (both verbal and written) with the ability to interact with employees in a positive and professional manner
Strong customer service orientation
Strong Excel skills; experience with benefits/claims systems would be an asset
Detail oriented with a strong sense of initiative and urgency
Tact, diplomacy and ability to deal with sensitive and confidential information
Ability to problem solve and a willingness to take initiative
Why Join SE Health?
Competitive Compensation – Enjoy a Total Rewards package including salary, benefits, pension, performance incentives, on demand pay and exclusive staff perks.
Flexibility & Support – Our SE Flex program offers a unique hybrid model with work-from-home options, flexible scheduling, and a supportive culture to help you thrive.
Meaningful Impact – As a Social Enterprise, your work directly supports improving lives across Canada. Your voice matters, and innovation is encouraged.
Growth & Development – Access tuition assistance, training, and career advancement opportunities across our growing organization.
ABOUT US:At SE Health, our people are everything—and our Home Office is an important part of that culture. When you choose to join SE Health, you become part of a caring, purpose-driven team that’s making a real difference across the country. Our Home Office is where innovation meets impact—supporting our direct care teams, driving strategic growth, and helping to shape the future of health care. As a member of our amazing Home Office team, you’ll collaborate with passionate colleagues, bring bold ideas to life, and contribute to meaningful work that supports thousands of care interactions each day. We believe in growing together, investing in our people, and creating an inclusive workplace where you can be yourself. Learn why you come first at SE Health.In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at careers@sehc.com at your earliest convenience.
