We are searching for a Customer Service Representative who will be the first point of contact for customers requiring assistance with our retail outlets, as well as providing assistance to our online Customer Service Team when necessary.This exciting opportunity will allow you to assist customers by clarifying product features and benefits along with providing resolutions for concerns and queries. The successful candidate will have the ability to deal tactfully and professionally with customers and store management teams in a fast-paced environment.What You’ll DoCommunicate directly with Sportchek and Pro Hockey Life customers via phone or email to identify and resolve a wide variety of issues and inquiries regarding product availability, order fulfillment, changing orders, programs, pricing, and policiesHandle a high volume of inbound calls and emailsManage issues to their resolution – research and resolve problems while communicating directly with customers, the marketing team, the purchasing team, and the physical store customer service agentsTrack all customer calls and emails in the customer service databaseManage an environment of change and ambiguity, supporting a bold retail strategy in a rapidly evolving retail environmentTake initiative to build, launch and manage projects/programs that drive results for our customersUse product and policy knowledge along with creative thinking to provide customers with alternative solutions and perform dispute resolutionCollaborate with team members and utilize influencing skills to build relationships across various stakeholder groups to move initiatives forwardWhat You BringHigh School Diploma or equivalent, education in a related field would be considered an asset1-3 years of direct customer service experience is requiredExcellent written and verbal communication skills with the ability to resolve customer disputes in a service-oriented mannerPrevious in-store retail experience, customer service or call center experience is requiredExperience with Word, Excel, Outlook, and customer service or inventory management databases is requiredThe ability to think outside of the box to develop win-win strategies and resolutions for customersMust be able to work evenings and weekends when required#LI-AG2About UsAt Sport Chek, we want to find what moves you, and help build your career from there. As Canada’s destination for footwear, apparel, and sporting goods; we believe that sport and activity has the power to help shape your style, your relationships, and your mind. Along with colleagues across the Canadian Tire family of companies, you’ll be a part of a collaborative network of like-minded individuals who draw on their collective experience to best serve customers across all banners from coast-to-coast. Join us, where there's a place for you here.Our Commitment to Diversity, Inclusion and BelongingWe are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.AccommodationsWe stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
