Warranty Coordinator

• Handle incoming service calls, demonstrating a genuine curiosity to understand the root of each issue
• Schedule service, warranty calls, and installations as needed, aligning technician certifications with site requirements
• Carefully review and approve technician timesheets for accuracy before processing
• Coordinate certifications and book training sessions for technicians as necessary
• Open and complete work orders, sourcing necessary materials and equipment
• Obtain PO or credit card information from customers prior to dispatching technicians
• Ensure all necessary paperwork is distributed to technicians, parts departments, and warehouse staff
• Maintain communication with customers and technicians, providing timely updates on service status
• Review field paperwork and complete entry of parts and job notes into open work orders
• Other operational responsibilities as assigned by the Field Operations Manager

• Outstanding customer service skills with a high degree of curiosity and problem-solving ability
• Exceptional communication and listening skills; always ready to clarify details until fully understood
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks, handle stress effectively, and resolve conflicts diplomatically
• Tech-savvy, with the ability to navigate relevant software and systems efficiently
• Capable of working well within a team and independently

David Aplin Group