Customer Support Representative (Keele & Steeles)
- Toronto, ON
- Permanent
- Temps-plein
Job Order ID: 8364
Employment Type: Yearly Salary
Web Publication Date: 8/27/2025
Number of Positions: 1
Schedule: 5 days per week (may include a weekend): 8:00 am-5:00 pm
Job Location: Toronto
Brief Description:They are looking for a dynamic, detail-oriented communicator who thrives on creating positive customer experiences and supporting a fast-paced team environment. Someone who listens closely, solves problems with a sense of urgency, and keeps things running smoothly behind the scenes. As well as confident working across departments, balancing multiple responsibilities, and love a day that never looks quite the same. While structured processes a preference, they are not afraid to speak up when something can be done better. Someone who brings energy, professionalism, and a true desire to help customers feel supported from the first call to the final follow-up.Job Function:Every day brings a mix of customer interactions, scheduling, qualifying leads, and cross-team communication. As a CSR, you're a key connection between our customers, sales team, and service staff-ensuring a seamless experience from inquiry to completion.
- Answer customer inquiries and concerns with professionalism and urgency
- Greet walk-in customers and assist with troubleshooting or general questions
- Coordinate and schedule garage door sales and service appointments
- Manage email inboxes, online chat, social media leads, and incoming calls
- Provide clear, accurate product and service information
- Update customer records and documentation with attention to detail
- Handle payment collection and follow up on outstanding service accounts
- Sell residential memberships, accessories, and openers through inbound and outbound efforts
Job Requirement:
- A positive, proactive attitude with a passion for customer service
- Excellent verbal and written communication skills
- High attention to detail and organizational excellence
- The ability to manage competing priorities with confidence and sound judgment
- Strong problem-solving and critical thinking abilities
- A collaborative spirit with experience working across teams
- Prior experience in a call center, customer service, or administrative support roles