EMP-U25-38 Career Specialist, Integrated Employment Services

• Conduct comprehensive assessments to identify client skills, barriers, and goals using the Common Assessment Tool (CAT).
• Incorporate motivational interviewing techniques in assessments to uncover hidden barriers such as physical or mental health challenges.
• Create and adjust individualized Employment Action Plans that align with program standards and client career aspirations, and address client stabilization needs by connecting them to resources.
• Stream clients into appropriate services, ensuring interventions meet program deliverables.
• Meet regularly with clients (at least bi-weekly), prioritizing in-person meetings, to review progress and address challenges.
• Collaborate with internal teams to coordinate tailored strategies for client employment success.
• Provide tailored support to clients by joining them for employment activities (interviews, etc.), as required.

• Facilitate workshops and one-on-one sessions on resume writing, interview preparation, and job search techniques.
• Provide guidance on workplace expectations, professional behaviour, and skills development.
• Refer clients to relevant community resources, certifications, or training programs to enhance job readiness.
• Work closely with Employer Engagement Specialists to align job opportunities with client profiles.
• Educate clients on AODA compliance and workplace accommodations to empower them with knowledge about their rights and potential supports in the workplace.
• Collaborate closely with Employer Engagement Specialists and Retention Specialists to ensure client strengths and barriers are effectively communicated and supported at all stages of the employment journey.

• Conduct regular follow-ups with clients and employers to ensure job retention and satisfaction.
• Address workplace challenges by coordinating accommodations, conflict resolution, or additional supports.
• Effectively track retention metrics, client feedback, and satisfaction to improve outcomes.
• Meet monthly Job Start and retention KPIs by facilitating onboarding processes and supporting long-term employment goals.
• Collaborate with Retention Specialists to anticipate and address potential post-placement and employment challenges.

• Maintain up-to-date, accurate case notes and client records in compliance with funder and organizational standards.
• Prepare reports on client progress, job starts, and program outcomes.
• Collect Proof of Employment documentation and ensure all KPIs are met or exceeded.
• Share impactful success stories, respecting client confidentiality, to showcase program value.

• Plan, deliver, and evaluate interactive workshops, and group sessions to build client confidence and skills.
• Adapt workshop content to meet the diverse needs of inclusion groups, ensuring accessibility and engagement.
• Incorporate client feedback into workshop improvements to ensure relevance and effectiveness.

• Engage in ongoing training in motivational interviewing, disability awareness, and data-informed service delivery to enhance client support.
• Maintain professionalism and always adhere to workplace policies, ensuring focus and productivity in all environments.
• Adhere to the organization’s business casual dress code during work hours, whether onsite, online, or when working offsite.
• Maintain an on-camera presence during virtual meetings.
• Be available to work a hybrid model with at least three in-office days per week and additional onsite presence as required. In-person attendance is a mandatory requirement of the role and cannot be accommodated for remote work on these days.
• Travel within the GTA to attend employer site visits, trainings, networking events, community outreach activities, etc.
• Flexibility to work evenings and weekends when needed to support program goals or employer relationships.
• Replace work-from-home days with in-office or offsite attendance to support operational requirements.
• Perform additional tasks as required to support organizational needs, and program delivery.

• Post-secondary diploma/degree in social work, career development, vocational rehabilitation, or a related field.

• 2+ years in employment counselling, case management, or workforce development.
• Proven ability to work with diverse populations and individuals facing employment barriers.

• Strong written and verbal communication.
• Proficiency in MS Office and case management systems.
• Excellent problem-solving and organizational abilities.

• Certified Career Development Practitioner (CCDP).
• Multilingual skills (e.g., Spanish, Mandarin, Russian, Arabic).
• Knowledge of local labour markets, employment programs, and inclusive hiring practices.
• First Aid/CPR certification.

• Consistently meet or exceed Job Starts and other KPIs.
• Foster strong, trusting relationships with clients, employers, and other stakeholders
• Facilitate impactful outreach that drive measurable outcomes.
• Deliver accurate documentation and reports, demonstrating program success.
• Achieve targeted outcomes for inclusion groups, ensuring equitable opportunities for all clients.

• Be part of a mission-driven, inclusive organization that values people and impact.
• Comprehensive benefits package and pension plan.
• Access to training, mentorship, and career development opportunities.
• A dynamic team environment focused on learning, growth, and making a difference.
• Active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities.

Springboard