Bilingual Service Delivery Manager - Bilingual - 10-15 Years

Astra North Infoteck Inc.

  • Montréal, QC
  • Permanent
  • Temps-plein
  • Il y a 7 jours
Required Skills:
  • Experience in Active Directory, DNS, DHCP
  • Experience with Microsoft server technologies.
  • Good Knowledge on Windows Server Failover Cluster
  • Experience in SCCM, SCOM, PKI, MIM, PowerShell and Automation technologies.
  • Strong troubleshooting skills
  • We are seeking an experienced Service Delivery Manager to lead cloud infrastructure operations with a strong focus on Azure VMware Solution (AVS) environments.
  • The role involves managing service delivery, driving operational excellence, ensuring SLA adherence, and handling customer escalations.
  • Candidate must have proven experience in ITIL-based service management, incident change governance, and stakeholder communication.
  • Bilingual proficiency in English and French is mandatory. Strong leadership and customer-facing skills are essential.
Roles and Responsibilities:
  • Deploying and configuring VMware virtualization software, including hypervisors, vCenter Server and other associated components in the AVS environment.
  • Creating, configuring, and managing virtual machines within AVS including tasks like provisioning, cloning and snapshots
  • Allocating and managing computing resources such as CPU, memory, and storage to ensure optimal performance and resource utilization for VMware workloads on Azure.
  • Identifying ads to resolve the issues related to VMware infrastructure, AVS, Virtual Machines and associated components.
  • Monitoring and optimizing the performance of VMware infrastructure, virtual machines, and associated components.
  • Implementing and maintaining security measures within the VMware environment, including access control, encryption, and compliance with security policies
  • Preparing and maintaining documentation for the VMware infrastructure, configurations and procedures, and best practices
  • Interacting and collaborating with different vendors to resolve issues and to get the latest updates.
  • Managing user accounts and roles within the Azure VMware Solution, controlling access and permissions
  • Design, Build, Configure, Deploy and System Administration of Windows Server 2012,2016,2019,2022operating systems.

Astra North Infoteck Inc.