Operations Manager - DCC/CDC Facility Maintenance & Support Services

• Ensuring processes and procedures are in place to ensure consist ency and continuity of services.
• By example, demonstrate a leadership role is all aspects of HSE for the staff under his care .
• Leveraging and deploying the wider Black & McDonald service offering and resources .
• Establishing a governance model that gives customers direct interface with our senior management.
• Acting as the Owner's Representative for the stipulated work and any other tasks as requested .
• Holding primary responsibility for clear, comprehensive and timely reporting as agreed .
• Addressing, documenting and rectifying any contractual or performance items with full transparency and

• Providing technical and operational guidance and support to the Facilities Manager and Project

• Monitoring QA throughout the portfolio, in conjunction with the QA Manager, to ensure customer satisfaction.
• Leading/attending meetings on a regular and frequent basis to provide monthly and quarterly reporting, highlighting performance, achievements and recommendations .
• Championing adoption and leveraging of emerging technologies to achieve better business outcomes .
• Ensuring accountability, as well as a Continuous Improvement emphasis for the benefit of our customers.
• Execute tasks and lead staff in accordance with Corporate Policy.
• Build, promote and maintain good customer and vendor relationships.
• Prepare contracts and negotiate revisions, changes, and additions to contractual agreements with suppliers, and subcontractors.
• Develop and implement quality control programs.
• Represent company on matters such as business services and union matters .
• Prepare progress reports and issue progress schedules to clients .
• Hire and supervise the activities of subcontractors and subordinate staff .
• Participate and provide updates to customer designates during weekly / bi-weekly / monthly meetings or as needed.
• Provide assistance for internal or client based audits or inspections as needed

• Ensure that required environmental, health and safety, security and quality assurance programs are implemented as

• Provide oversight and technical guidance to direct reports, as needed.
• Provide assistance with emerging critical responses, on an as needed basis.
• Perform site inspections in an effort to increase conformance to safe and best work practices, including post-incident reporting, supporting EHS / Security reports, and reviewing / approving any new request for client reports.
• Ensure staff compliance with applicable training requirements (internal / client specific) and ensure job specific procedural guidelines are followed.
• Provide SMART benchmarks for staff KPI's and provide feedback semi -annually in the form of documented performance assessments.

• Familiarity with specific software packages and management tools (JDE / DSI / CMMS Dashboards, etc)
• Advanced analytical and time management skills
• Understanding of Facility Management processes and standards, either through work experience or qualifications
• Change Orientation
• Outstanding knowledge of building products, construction details and relevant rules, regulations and quality standards
• Continuous Learning
• Customer Focus
• Excellent Communication Skills
• Problem Solving and Innovation

• A university degree in engineering, a CET, college diploma in construction technology, or related education is considered an asset
• A trade license may be an asset
• Experience in the Facility Management industry may substitute for post-secondary education requirements

• Minimum 3 - 5 years of Facilities Management and/or operations management experience in the Industrial, Commercial and Institutional sectors.

• Able to travel within the Greater Toronto Area (GTA)
• Security clearance requirements: must be able to get reliability and secret clearance
• Must have a clear driving record/abstract

Black & McDonald