Quality Team Lead - Halton Hills, Ontario, Canada

• Distributing work assignments and ensuring employees are completing tasks timely and accurately as required by Management.
• Assisting in providing on-the-job training as directed by Management.
• Leading team meetings on a daily basis and track team performance metrics.
• Enforce compliance with client procedure and work instructions on the warehouse floor.

• Conduct "over-the-shoulder" audits of receiving, put-away, picking, packing, and checking processes to catch errors before dispatch.

• Conduct routine floor checks to verify correct product handling and documentation.

• Record results of floor audits and maintain accurate record filing systems. Share audit results with Operations and Quality Management.

• Immediately address and communicate deviations from customer processes to CEVA Operations and Quality Management.
• Support implementation of containment actions and corrective actions initiated by the Quality Supervisor.
• Monitor workflow and propose process improvement to CEVA management to prevent bottlenecks and delays.
• Ensure shift handovers are properly conducted to avoid any errors.
• Monitor picking/checking accuracy and inventory accuracy.
• Collaborate with internal stakeholders to identify root causes of errors at operational level.
• Escalate recurring issues to Quality and Operations Supervisors.
• Assist in closing CAPAs within agreed timelines.
• Provide real-time coaching to warehouse associates on correct quality processes for assigned customers and performance standards.
• Report daily operational performance and quality metrics to the Quality Supervisor.
• Assist in training new hires on client-specific procedures and necessary requirements in collaboration with Operations Management.

• Assist on-site customer and quality assurance representatives.
• Support achievemnt of customer expectations of quality, safety, service and value criteria.
• Maintain quality performance data supporting QA Metrics tracking and performance improvement.

• Promote a culture of accountability and quality ownership.
• Other duties as assigned.

• Knowledgeable on implementing customer quality procedures and internal company procedures on the shop floor.
• Familiar with OHSA and WHIMIS, Third Party Warehousing, Materials Management, Logistics, Auditing and Customer Service.
• Ability to understand, maintain and support quality standards and procedures.

• Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and effectively presenting information and responding to questions from management, employees and vendors.
• Ability to meet and exceed customers' expectations while working in a professional manner.
• Ability to promote the company Environment Quality, Safety and Corporate Sustainability policies.
• Support, motivate and assist other team members in maintaining Quality Assurance standards.
• Positively interact with customers, suppliers, peers and employees influencing positive results.
• Must be able to read, write and speak English fluently.

• High school diploma or GED.
• Minimum 2 years related experience.
• Minimum 2 years previous experience in a supervisory role preferred.

• A Competitive Compensation PackageComprehensive Health & Dental Benefits
• Professional Development Opportunities
• Continuing Education

CMA CGM