Food Service Supervisor

• Ensure the safety and well-being of all customers and staff.
• Monitor restaurant readiness to meet production demands, maintaining food quality, speed of service, and overall guest experience.
• Open and/or close the restaurant, including handling float and safe access.
• Supervise, coordinate, and schedule staff activities, ensuring stations are assigned and breaks are managed.
• Resolve operational issues involving staff, customers, or restaurant systems according to company policies.
• Make decisions that balance food quality, service times, labour cost, and operational efficiency.
• Maintain records and complete required daily paperwork and shift documentation.
• Support training, coaching, and onboarding of new employees.
• Address performance concerns professionally, escalating when appropriate.
• Ensure adherence to sanitation, hygiene, and safe food handling protocols.

• Complete daily and weekly accounting administration tasks as required.
• Support inventory control by counting inventory, estimating needs, placing or supporting orders, and monitoring waste and usage.
• Apply cash-handling procedures and principles of cost control, including food and labour cost awareness.
• Assist in maintaining records of stock, sales, wastage, and repairs.

• Maintain high standards of cleanliness, guest service, and hospitality throughout the shift.
• Ensure safe food handling practices are consistently followed.
• Support efficient guest service by ensuring proper staff placement, stocking, and timely preparation of products.
• Manage guest concerns, incidents, or complaints using service recovery guidelines.
• Ensure team appearance and professionalism meet A&W standards.

• Completion of secondary school or equivalent is required.
• Completion of a community college program in food service administration, hospitality, or restaurant management, or several years of experience in food preparation or food service.
• FOODSAFE Level 1 required; FOODSAFE Level 2 preferred (or provincial equivalent).
• Previous supervisory or leadership experience in a food service environment preferred.
• Strong communication, conflict resolution, and organizational skills.
• Ability to work in a fast‑paced environment and make sound decisions under pressure.

• Leadership & Team Supervision: Ability to supervise and motivate staff to meet service and quality standards.
• Operational Awareness: Understanding of restaurant flow, production systems, and safety guidelines.
• Customer Focus: Commitment to high‑quality guest experiences and effective service recovery.
• Problem Solving: Ability to quickly assess issues and implement solutions during shift operations.
• Time Management: Effective prioritization to meet deadlines and maintain operational standards.
• Attention to Detail: Ensures quality control, accurate records, and compliance with procedures.

• Fast‑paced food service environment.
• Standing for extended periods; occasional lifting of up to 25 lbs.
• Standing, lateral stepping, and repetitive motion for extended periods.
• Shift work, including mornings, evenings, weekends, and statutory holidays.
• Responsible for restaurant functions during assigned shifts, including supervisory decisions.

• By mail: Recruitment - A&W McMurray Group, 2739 30th St., Vernon, BC, V1T 5C6
• Through our Career Page: https://mcmurraygroupofcompanies.applytojob.com

A&W Restaurants