Application Support Specialist - Dynamics 365

MNP

  • Calgary, AB
  • Permanent
  • Temps-plein
  • Il y a 1 mois
Description :Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.Make an impact to our client focused teams as an Application Support Specialist. This diverse team of specialists work as trusted advisors to support and utilize MNP’s usage of Microsoft Dynamics that enables our team members to work efficiently and effectively.MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.Responsibilities
  • Provide support to internal users on Microsoft Dynamics 365 applications (Sales, Marketing, Project Operations) and custom integrations with other applications (Sharepoint, Connectwise, and applications built in-house)
  • Assess support requests, determine root causes, and resolve or escalate issues as needed
  • Understand Dynamics functionality from a user perspective to support preparation of deliverables and business processes
  • Identify and troubleshoot application problems, leveraging your knowledge of Dynamics and related technologies
  • Escalate complex issues to development teams or third-party vendors and follow through to resolution
  • Document resolutions and workarounds in the internal knowledge base
  • Build trust with users by demonstrating professionalism, responsiveness, and subject matter expertise
  • Contribute to the development of new ideas and approaches to improve support processes and system performance
  • Stay current with Dynamics 365 updates, best practices, and integration opportunities with tools like Power Platform and ServiceNow
Skills and Experience
  • Post-secondary education in business or information systems, or 2+ years of experience in a Dynamics 365 support
  • Fluency in French and English (oral and written) is an advantage
  • Experience with Microsoft Dynamics 365 and related tools (Power Platform, Dataverse, Azure Logic Apps)
  • Strong analytical and problem-solving skills with a passion for technology
  • Excellent communication and customer service skills
MyRewards@MNPWith a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible ‘Dress For Your Day’ environment, firm sponsored social events and more!Diversity@MNPWe embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!#LI-Hybrid

MNP