Parts and Service Support Representative

• Competitive Base Salary plus Bonus Plan
• 100% Employer-Paid Health, Dental and Life Insurance
• Vacation + Paid Personal Days
• Employer Matching Retirement Savings Plan

• Must have strong verbal and written communication
• Strong sales and customer service skills
• Strong understanding of sales processes
• Self-motivated, results orientated and motivated to exceed targets
• Ability to plan and execute assignments with general guidelines and work independently

• Post-Secondary Diploma in Business Administration, Sales, a related program OR equivalent experience
• Valid driver’s license with a clean driver’s abstract
• Must be able to pass a pre-employment background check

• 3+ years’ experience in a Customer Service Representative role or a related position
• Experience using MS Office Suite, with a focus on Microsoft Word and Excel
• Experience using Customer Relationship Management (CRM) software
• Experience analyzing current sales and forecasting future sales
• Experience developing sales strategies
• Previous exposure to a heavy equipment work environment is preferred

• 80-100% of the time
• Travel between Joe Johnson Equipment branch and clients, visiting warehouses, factories and worksites

• Service existing accounts and ensure effective and continuous customer communication/ interaction
• Prospect and assess territory for potential new customers
• Promote and sell represented product lines throughout the territory
• Prepare quotations for customers, follow up on sales and process orders
• Organize parts delivery (and deliver when required)
• Support credit control by tracking and collecting customer receivables
• Acquire and update customer information to ensure up to date customer database
• Establish a visit plan and schedule weekly
• Conduct regular visits to customers’ job site/ field to inspect machines/ fleets and leverage parts sales opportunities by offering reliable solutions to customers’ requirement
• Promote promotional products and campaigns
• Determine customer needs through communicating available service or products, listen to customer concerns, and develop a service solution to best serve the customer
• Remain knowledgeable of company’s products, market and industry trends, competitors, and leading customer strategies
• Analyze current sales, determine additional areas for potential sales, develop strategies to acquire those sales
• Produce territory analysis reports on applicable market
• Conduct daily/ weekly prospecting parts calls
• Log all calls and communications with customers to allow for seamless customer support
• Develop and present parts packages to customers
• Proactively seek opportunities for new sales growth
• Increase year over year part sales growth, parts gross margin and diversification in product and customer base
• Collaborate with Sales and Service departments to ensure effective and seamless customer support within the territory for overall JJE solutions
• Complete additional tasks as assigned

• Talented, dedicated and passionate team to work with
• Exceptional best-in-class products and service offerings for our customers
• Charitable Giving Program
• Educational Scholarship Program
• Tuition Reimbursement
• Employee & Family Assistance Program (EAP)
• Federally recognized as a certified Employment Equity organization
• Member of multiple provincial safety programs and COR certified

• 1 Vacancy
• Permanent

Joe Johnson Equipment