PAYMENT APPLICATIONS AND INTEGRATIONS SPECIALIST
- Montréal, QC
- Permanent
- Temps-plein
- Understand and master systems, their integrations, databases, and the entire application ecosystem, with a particular focus on payment solutions and their integration with sales systems.
- Manage reported incidents, analyze issues, and escalate when necessary (external vendors, development teams, BI specialists).
- Identify recurring problems and propose root-cause solutions.
- Document recurring system incidents and coordinate with the right resources to implement solutions.
- Monitor systems, logs, and alerts to ensure proactive issue detection.
- Interpret SQL programs and read integration files (XML and other formats).
- Work closely with developers and external partners, including payment software vendors, to identify development needs.
- Contribute to the improvement, correction, and testing of integrations between systems and various technology solutions, particularly payment solutions.
- Collaborate with users and external vendors for the implementation, support, and maintenance of technological solutions and integrations.
- Maintain regular communication with internal users regarding incident resolution progress.
- Create and execute SQL queries to analyze data, extract information, and perform corrections.
- Participate in system and application upgrades in coordination with relevant stakeholders.
- Write and maintain technical documentation for systems and integrations.
- Assist in data archiving and migrations.
- Update and distribute "delivery notes" to relevant stakeholders.
- Provide after-hours support on a rotating schedule with team members.
- Team collaboration: You’re comfortable interacting with various stakeholders and ensuring clear, precise follow-ups with both internal teams and external vendors.
- Strong documentation skills: You know how to effectively document interventions and research related to technical issues.
- Adaptability in a fast-paced environment: You quickly adapt to new systems and technologies, even in a constantly evolving retail setting.
- Attention to detail: You demonstrate thoroughness in incident analysis, identifying long-term solutions, and contributing to continuous system improvements.
- Expertise in tech support: You have strong skills in researching technology solutions, understanding application integrations, and managing priorities under pressure. Experience with integrated technology systems is a valuable asset!
- College or university degree in Information Technology or a related field.
- Minimum of 3 years of experience in application and integration support, with a specialization in payment solutions.
- Knowledge of the retail industry (an asset).
- Understanding of business processes.
- Functional bilingualism in spoken and written English and French (required for supporting stores across Canada and working with English-speaking vendors).
- Knowledge of database programming languages (SQL Server or others).
- Experience with various integrated technology solutions (an asset).