Direct to Consumer ( D2C ) Fraud Manager

Whirlpool

  • Mississauga, ON
  • Permanent
  • Temps-plein
  • Il y a 1 jour
Your responsibilities will include Develop and implement fraud detection rules and strategies to mitigate risk. Analyze large datasets to identify trends, patterns, and anomalies indicative of fraudulent behavior. Collaborate with other departments (e.g., Risk Management, Customer Service, Legal, Product Development) to resolve fraud-related issues and enhance fraud prevention measures. Prepare detailed reports and documentation of investigative findings, including evidence collected and actions taken. Participate in the development and delivery of fraud awareness training for internal teams. Implement data-driven fraud prevention measures based on cross-functional insights and pattern analysis. Work across departments to maintain a comprehensive approach to fraud management. Bachelor's Degree 5+ years of experience in fraud analysis, risk management, financial investigations, or other fraud role for digital properties 3+ years of experience identifying and investigating fraud schemes such as credit card fraud, identity theft, account takeover, friendly fraud, phishing or synthetic identity fraud Bachelor's degree in Finance, Business Administration, Criminal Justice or Data Analytics Certified Fraud Examiner (CFE) certification PCI DSS Compliance certification 3+ years of experience using Accertify fraud detection tools and systems Knowledge of regulatory compliance related to fraud (e.g., AML, KYC) Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely High level of integrity and ability to handle sensitive and confidential information discreetly Ability to work independently and as part of a team in a fast-paced environment Strong attention to detail and accuracy

Whirlpool