Wraparound Facilitator, Youth Services (Contract)

• Advocate and champion. You will raise awareness of Wraparound by delivering outreach presentations to Child Welfare agencies and Central Point of Intake. You will consult with internal teams and external service providers, research relevant programs, and determine service eligibility, referring clients elsewhere when needed.
• Deliver Wraparound. You will build trust through one-on-one engagement with youth, guiding strengths-based problem-solving and developing individualized plans. You will attend appointments with clients, coordinate follow-ups, and lead Family Conference meetings. You will form collaborative teams of formal and informal supports and facilitate Wraparound meetings in-home, in the community, and virtually. These meetings will address safety concerns and assess needs, values, and cultural identity. You will also mediate between stakeholders such as schools, service providers, and families.
• Manage process. You will conduct intake assessments, collect evaluations and surveys, and maintain thorough documentation. This includes case notes, statistics, client files, meeting agendas, and Wraparound plans. You will ensure all documents meet YouthLink’s guidelines. You will participate in supervision, peer meetings, and relevant provincial and national Wraparound networks.
• Engage in collaboration and professional development. You will work closely with Clinical teams, support new facilitators, and apply an intersectional lens that promotes equity and diversity. You will contribute to community initiatives, team discussions, and internal committees. You will pursue ongoing professional development through supervision, clinical consultations, training, and YouthLink’s Strategic Plan participation. You will uphold all health and safety protocols to protect yourself and your colleagues.

• The education and training. You have an undergraduate degree in Social Work, Psychology, or a diploma/degree in Child and Youth Work, Social Services, Community Justice, or a related field—or an equivalent combination of education and experience. You have completed or are willing to complete Wraparound Facilitator Training and CPI (Non-Violent Crisis Intervention). Training in trauma-informed care and Standard First Aid certification are assets.
• The experience. You have at least two years of experience working with youth and families, delivering strength-based support, facilitating parenting groups, and managing complex needs. You are adept at working with marginalized youth, newcomers, and diverse populations in under-resourced communities. You bring a trauma-informed, relationship-based approach to case management and care coordination. Your experience also includes harm reduction and substance use support for youth and families.
• The practice-based knowledge. You have a proven ability to build strong, trusting relationships with youth and families. You are a strong advocate, deeply committed to empowerment and engagement. You understand harm reduction approaches, are familiar with Scarborough and GTA community resources, and stay current on laws, mental health issues, and regulations impacting your work.
• The integrity. You navigate ethical situations with professionalism and care. You value accountability, focus on measurable outcomes, and manage stressful situations with empathy and diplomacy. You are receptive to feedback and committed to growth.
• The interpersonal skills. You communicate with empathy and cultural sensitivity, especially when addressing racial trauma. You are an active listener with a strong mental focus. You adapt your communication style to meet the needs of individuals and groups, always prioritizing clarity, authenticity, and connection.
• The technical skills. You are comfortable using mobile phones, text, and video platforms to engage youth and families, and you are proficient in clinical documentation using EHR systems, Microsoft Word and Teams, Adobe, and Outlook.

• A virtual interview with a Talent Advisor to discuss your interest in joining the company and in the role.
• An interview with the hiring manager and other management team members to share your experience and knowledge and expand on your approach to actively building trust and supporting an environment and programs through an anti-Black racism lens.
• A Vulnerable Sector Search with Broad Record Police Check, as well as references, will be conducted before an offer of employment. Proof of medical clearances, including up-to-date vaccinations and tuberculosis testing will be requested.

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