Bilingual Call Centre Representative
- Markham, ON
- Permanent
- Temps-plein
Combined Insurance Canada has offices located nationwide with Sales Representatives in every province. Our continued growth means we aim to attract qualified professionals to join our corporate and regional offices in support of both our customers and our sales team.We are actively looking for a dynamic individual to join the Combined Insurance Canadian team as a:Bilingual Call Centre Representative
Department: Call Center
Reporting to: Manager, Call Center
Location: Canadian Headquarters - Markham, Ontario
Schedule: Full time - 40 hours/weekPRIMARY DUTIES
- Provide excellent customer service to internal and external customers regarding policy, billing, claims, payment and collection inquiries (phone, email, etc.)
- Investigate, own, and resolve customer inquiries regarding coverage, claims, billing and service, while clearly documenting outcomes in the system for future reference
- Maintains confidentiality of client account information and other confidential information. Conducts work in a professional manner
- Meets or exceeds productivity and quality objectives established by the department as well as Customer experience call audits
- Use problem solving capabilities to effectively resolve any conflicts with clients, agents and/or brokers • Take and support phone enrolments
- Ensures timely and accurate assignment of cases for resolution to the appropriate departments. • Produce literature fulfilment and notes to the adjustors.
- To continue training/developing with all aspects of the job, product as well as procedures.
- 2 years of relevant work experience preferred
- Ability to multi-task, talking with customers while completing paperwork and system changes
- Excellent communication and Interpersonal skills
- Outgoing and engaging conversation skills
- Sales acumen a plus
- Effective listening and problem solving skills
- Professional demeanour
- Efficient in Microsoft Office
- Bilingual, English and French
- Excellent verbal communication skills (in both French and English) are necessary.
- Must be detail oriented, analytical and possess excellent Customer Relations skills.
- Must be licensed in Accident & Sickness, and Life or be willing to successfully obtain your Insurance licenses within the first 90 days with Combined Insurance.
- This position will require successful candidates to work 8 hour shifts between 8:00am to 7:00pm Monday to Friday.