Director, Financial Crime Operations – Enterprise Financial Crime Compliance
Sun Life Financial Voir toutes les offres
- Toronto, ON York, ON
- 110.000-180.000 $ par an
- Permanent
- Temps-plein
- Design and lead the global FC operational model supporting insurance and asset management businesses.
- Establish consistent standards for alert adjudication, case management, documentation, and escalation across regions.
- Align FC operational execution with enterprise risk appetite, regulatory expectations, and the organization’s three lines of defence model.
- Drive harmonization across business segments while respecting local regulatory requirements.
- Develop, deliver and lead the centralized CoE responsible for high-volume alert management of:
- Name and sanctions screening (clients, beneficiaries, intermediaries, employees, vendors)
- Transaction monitoring alerts (insurance premium flows, redemptions, asset management transactions)
- Adverse media and PEP alerts
- Third-party and employee risk screening
- Define clear triage protocols and risk-based escalation criteria to Level 2 investigations and reporting teams.
- Establish performance metrics (SLA adherence, quality assurance scores, false positive ratios, escalation accuracy).
- Oversee quality control and thematic reviews to ensure regulatory defensibility.
- Leverage analytics, automation, and workflow optimization to enhance productivity and reduce operational risk.
- Develop, deliver and lead global standards and practices for EDD across:
- High-risk customers and policyholders
- High-risk institutional investors and intermediaries
- Third-party vendors and strategic partners
- Senior employees and key control functions
- Ensure alignment between client risk rating methodologies, onboarding processes, periodic reviews, and EDD triggers.
- Drive consistency in documentation, investigative depth, and approval governance.
- Oversee quality assurance and continuous improvement initiatives across jurisdictions.
- Ensure FC/AML operational practices comply with FINTRAC requirements and applicable global regulations (e.g., OFAC, BN, HKIA, MAS, etc.).
- Serve as a senior operational SME during regulatory examinations and internal audits.
- Prepare executive-level reporting and metrics for the Financial Crime Compliance leadership, senior management and Board Risk Committees
- Monitor evolving regulatory expectations in Canada and globally and translate requirements into operational enhancements.
- Lead strategic initiatives to modernize FC operations, including:
- Automation of alert triage and EDD practices
- AI-enabled analytics to reduce false positives
- CoE development, maintenance and continuous improvement
- Workflow and capacity optimization
- Global operating model simplification
- Partner with Technology, Data, and other Enterprise Financial Crime team members to enhance screening, monitoring, and case management systems.
- Drive data-driven insights into alert volumes, risk typologies, and emerging threats in insurance and asset management contexts.
- Lead and develop a global team of FC professionals across multiple jurisdictions.
- Foster a culture of accountability, quality, and risk awareness.
- Build strong partnerships with:
- Business unit leaders (Insurance, Wealth, Asset Management)
- Compliance – including close relationship with relevant MLROs
- Enterprise Risk Management
- Internal Audit
- Technology and Data functions
- Provide thought leadership on financial crime risks specific to insurance products (e.g., early surrender risk, premium financing) and investment vehicles.
- 10+ years of progressive experience in AML / FC compliance within a global financial institution.
- Significant experience in AML/FC operations, transaction monitoring, screening, and EDD programs.
- Experience in insurance, asset management, or wealth management strongly preferred.
- Strong knowledge of Canadian AML regulatory requirements (FINTRAC) and familiarity with global regulatory regimes.
- Proven track record leading centralized operational teams or shared services models across multiple jurisdictions.
- Experience driving transformation initiatives, including automation and analytics-enabled enhancements.
- Bachelor’s degree required; advanced degree or professional certifications (CAMS, CFCS, ICA) preferred.
- Strategic operational leadership
- Regulatory credibility and strong risk judgment
- Data-driven decision-making
- Executive communication and board-level reporting
- Change management in a global, matrixed organization
- Strong understanding of insurance and asset management risk typologies