Solutions Specialist / Specialiste solutions
- Saint-Laurent, QC
- Permanent
- Temps-plein
- Act as the primary operational point of contact for customer support and escalations.
- Understand customer use cases and translate them into technical requirements and solutions.
- Collaborate with cross-functional teams to ensure customer satisfaction and issue resolution.
- Lead troubleshooting efforts for complex issues across infrastructure, deployment pipelines, and production environments.
- Monitor system health and performance, proactively identifying and resolving potential issues.
- Drive customer onboarding processes, ensuring smooth transitions and successful adoption of services.
- Deliver technical enablement sessions and documentation tailored to customer needs.
- Work closely with development, QA, and product teams to ensure operational readiness of new features.
- Mentor junior team members and contribute to the evolution of DevOps best practices.
- Proven experience in a DevOps or operations-focused role, ideally in a customer-facing capacity.
- Strong troubleshooting skills across cloud infrastructure, CI/CD pipelines, and application monitoring.
- Excellent communication and interpersonal skills with a customer-first mindset.
- Experience with onboarding, professional services, or technical account management is a plus.
- Familiarity with tools such as Kubernetes, Docker, Terraform, Azure/AWS/GCP, and observability platforms.
- Strong understanding of network deployment, network build qualification, and testing.
Language requirement: Fluent in French and English, another language would be a plus.
Degree in Telecommunications, Engineering, Computer Science or equivalent.Available to travel
Any other combination of experience/studies shall be considered.EXFO is an equal opportunity employerDiversity is an asset that has made EXFO strong since its inception because it enriches us. For more information about diversity and inclusion at EXFO, read our .For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement.Do you have questions about this career opportunity or our hiring process? Contact us at or, if you are applying for a job located in Mexico, at .Thank you for your interest in EXFO!