Unified Communications Discovery Subject Matter Expert

ET Group

  • Toronto, ON
  • 85.000-102.000 $ par an
  • Permanent
  • Temps-plein
  • Il y a 16 heures
  • Postuler facilement
Company DescriptionAre you ready to be part of a dynamic team and grow your career with a company that’s redefining the future of work? At ET Group, we’re transforming the way we operate and deliver excellence through transparency, collaboration, and innovation. We are proud to be recognized as one of the top workplaces in Canada. Ranked 15th on the 2025 Best Workplaces in Canada list, our commitment to fostering a positive and inclusive work environment is at the heart of everything we do.As pioneers in asynchronous work, we empower our team to make decentralized decisions and drive meaningful change. We design and integrate cutting-edge audiovisual (AV) solutions that enhance collaboration and communication. Committed to continuous learning and teamwork, we deliver high-touch, premium AV solutions to enterprise and government clients.Job DescriptionThis role will lead the discovery and assessment processes to identify user experience needs, business requirements, and internal technical competencies, ensuring UC&C solution designs that maximize value and adoption.This will include the following:
  • Networking with key vendors to help establish ET Group as their partner of choice
  • Determining risks and mitigation strategies for projects
  • Establishing relationships with key contacts in client organizations
  • Generating UC&C SoW/Proposal/Value Proposition insights and documentation
  • Communicating proactively with clients and internal stakeholders
  • Documenting MACD’s (Moves, Adds, Changes and Deletions) and MOPs within the environment
  • Adhering to advisory service approach (vendor agnostic)
  • Maintaining knowledge repository for multi-vendor solutions i.e. Developing technical whitepapers
  • Tracking time in Q360
QualificationsEducation or Work Experience with Network Architecture & Administration Certifications such as:
  • Microsoft Certified: MS Teams or M365
  • Cisco Collaboration certifications (e.g., CCNP Collaboration)
  • UX certifications (e.g., Nielsen Norman Group, HFI-CUA)
  • ITIL, ITSM
Technical Skills
  • Deep understanding of UC platforms (Microsoft Teams, Zoom, Cisco Webex, etc.).
  • Familiarity with SIP, VoIP, video conferencing protocols, and network QoS.
  • Experience with identity and access management (e.g., Azure AD, SSO).
  • Knowledge of integration with calendaring, messaging, and collaboration tools.
  • Basic scripting or automation (PowerShell, Python) is a plus.
UX & Design Thinking Skills
  • Experience conducting user interviews, surveys, and usability testing.
  • Ability to create wireframes, user flows, and journey maps.
  • Familiarity with tools like Mural, Miro, etc.
  • Strong empathy for end users and ability to translate feedback into design improvements.
Soft Skills
  • Excellent communication and stakeholder engagement.
  • Analytical thinking and problem-solving.
  • Ability to work cross-functionally and influence without authority.
  • Adaptability in fast-changing environments.
Bonus Attributes
  • Experience in hybrid or remote work environments.
  • Understanding of accessibility standards (WCAG) in UC design.
  • Familiarity with agile or teal organizational practices.
Additional InformationFurther Details:
  • Annual salary range: $85 - $102,000 CAD per year.
  • Comprehensive medical and dental coverage.
  • Yearly bonus
  • 3 weeks of paid vacation in your first year, with additional days accrued for tenure.
  • 6 personal paid and 4 unpaid emergency leave days.
  • Personal development opportunities with 20 days allocated for training and skill enhancement.
  • Extensive onboarding, mentoring, and growth potential.
  • A workplace built on trust, empowerment, and a positive atmosphere
Please note, you must be eligible to work in Canada to be considered for this role.ET Group values diversity and is committed to building teams that reflect various backgrounds, perspectives, and skills. Our hiring decisions are based on qualifications, merit, and business needs. We do not use AI in any of our hiring process.

ET Group