Service Coordinator

• Provides exemplary customer service at cash desk (stop, drop and serve when a client needs assistance, manage line-up, acknowledge clients in line, fold and handle merchandise with care, thank the client, walk around counter to hand the purchase to client).
• Captures all relevant customer information including emails and enter them into the CRM (Customer Relations Management) system.
• Promotes effectively the loyalty program to all customers.
• Promotes and executes Customers Orders.
• Handles customer issues/questions related to returns, customer orders or exchanges in a professional and positive manner.

• Unpacks and accurately verifies all incoming merchandise, steaming where necessary and removing excess tags in a timely manner.
• Places goods on sales floor in accordance with visual merchandising directives.
• Assists management by changing product placement within store to ensure color and product stories are coherent, especially as new goods are received regularly and older goods are sold.
• Completes markdowns and prepares outgoing merchandise quickly and accurately.
• Assists management by installing marketing signage throughout store, read Email and takes action.
• Dresses window mannequins adhering to visual standards, including any mandatory directives that may be issued.
• Is responsible in maintaining the cash desk clean and organized

• Executes all P.O.S. procedures accurately and efficiently (i.e. refunds, transfers, customer orders, etc.).
• Controls all cash handling and adheres to LP policies and procedures (i.e. float counts, deposits, etc.).
• Places a sense of urgency in executing administrative requirements as directed (i.e.extracting communications received via email, customer orders, supply orders, etc.)

• Problem solving
• Strong visual merchandising intuition
• Sense of urgency
• Completes tasks quickly.
• Computer skills
• Excellent communication and interpersonal skills
• Conducts oneself in a professional manner.
• Open to feedback and implements change in a timely manner.
• Demonstrates initiative on an ongoing basis.
• Attention to detail
• Positive attitude and confident
• Passion to keep learning, growing and adapting
• English and/or French as required

• Flexible to the hours of the business
• Minimum of 3 shifts per week (minimum 3-hour shift)
• Participates in inventory twice per year, all training sessions and staff meetings.
• Works in a standing/walking position.
• Lifts approximately 20-50 lbs of product/boxes.
• Uses ladder as required.

• 50% employee discount in store
• Dynamic and passionate team
• Career development and advancement programs
• Supportive management team and good work/life balance

Laura Canada