Client Liaison - Account Manager
Magnus HRS
- Toronto, ON
- 45.000-55.000 $ par an
- Permanent
- Temps-plein
Establish and maintain strong, positive relationships with clients through timely, responsive communication, ensuring their needs are met promptly and professionally.Client Requests and Support:
Manage a high volume of client requests, ensuring all inquiries are addressed efficiently and accurately to uphold excellent customer service and satisfaction standards.Issue Resolution:
Handle and resolve client issues effectively and in a timely manner, ensuring all solutions meet the client's expectations.Project Check-ins:
Conduct regular check-ins with clients regarding ongoing projects, ensuring smooth progress, and scheduling meetings as necessary to address concerns or updates.Documentation and Record Keeping:
Maintain and update all client-related documents and records in internal databases (e.g., Hubspot), ensuring accurate and accessible information.Business Development:
Identify and develop new business opportunities with both potential and existing clients during every interaction to support company growth.Coordination of Communications:
Coordinate calls, meetings, and all communications between clients and the Magnus team, ensuring smooth information flow and alignment on deliverables.Client Qualification:
Validate and qualify potential new clients before referring them to the appropriate Business Developer for further engagement.Additional Duties:
Perform other related duties as assigned by management to support the overall client relationship and business objectives.Qualifications:Proven experience in client relations or a customer service-focused role.Strong communication and interpersonal skills.Excellent organizational and time management abilities to handle multiple requests and priorities.Proficiency in using CRM tools (e.g., Hubspot) or other relevant databases.Problem-solving skills with a focus on client satisfaction.Ability to identify new business opportunities and engage clients effectively.Professional and positive attitude with a proactive approach to handling client needs.This job description outlines the key aspects of the Client Liaison role, focusing on client relationship management, communication, and support for business development.