Darling International Canada Inc., is Canada's largest provider of rendering and recycling services to the food industry, operating six processing facilities across Canada. Darling Canada provides essential services for the efficient and environmentally responsible management of collecting, processing and recycling edible and inedible animal by-products. Darling is committed to environmental sustainability, superior quality and excellent customer service.POSITION SUMMARY:Reporting directly to the Supervisor of Customer Service, the Customer Service Coordinator is responsible for responding to external customer inquiries and resolving requests in a timely and professional manner. The ideal candidate will thrive in a fast-paced environment and demonstrate strong multitasking abilities while supporting both the Logistics Supervisors and Sales Department.KEY RESPONSIBILITIES:
Manage inbound and outbound calls with professionalism and a focus on delivering exceptional customer service
Respond to customer inquiries received via telephone, email, or written correspondence politely and promptly
Investigate and resolve customer inquiries and service requests efficiently
Analyze customer concerns to determine the most appropriate and effective resolution
Support DICI commitment to excellence in customer service
Perform administrative duties, including reporting and data entry and review
Engage with both new and existing customers regarding new products and renewal opportunities
QUALIFICATIONS:
At least 1-year minimum of experience in customer service an asset
Strong written and verbal communication skills
Previous call center experience preferred
Highly self-motivated with a positive attitude
Proficiency in Microsoft Office, especially Word and Excel
Strong interpersonal and organizational skills
Ability to communicate clearly and professionally over the phone
Excellent multitasking and time management abilities
Ability to troubleshoot in a dynamic and fast-paced environment
Ability to de-escalate customer concerns in a tense situation
Ability to maintain positive and fact-based responses and exercise self-awareness under pressure
Own transportation (no city transportation in the area)
WHAT WE OFFER:
Salary range: $45,000 – $55,000 depending on experience
Life Insurance, Disability, Employee Assistance Program
Darling International Canada Inc. is committed to a workforce that reflects the diversity of the communities where our facilities are located. We actively seek qualified individuals with demonstrated skill and knowledge to deal with all aspects of diversity in a manufacturing environment. Darling is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with provincial accessibility legislation. The Human Resources Department will work with applicants requesting accommodation at any stage of the hiring process. This document is available in alternate format on request. We thank all applicants; however, only those selected for an interview will be contacted.This job posting is for a current vacancy within our organization.AI may be used to support certain administrative aspects of our recruitment process. However, all applications and resumes are reviewed by qualified recruiters, and all screening and hiring decisions are made solely by the hiring team."Internal candidates are encouraged to apply through their Hiring Manager or forward their resume to the HR Department."Job Posted by ApplicantPro