Customer Service EDI Coordinator

• Monitor and manage daily EDI order flow, ensuring timely completion before shipment cutoffs and accurate transmission of order acknowledgements, ASNs, invoices, and other transactions.
• Maintain and update EDI documentation, including work instructions and SOPs, to ensure process consistency and compliance.
• Collaborate cross-functionally with Purchasing, Marketing, and Master Data to keep the GHX all source catalogue current and accurate.
• Partner with Customer Service Agents to ensure seamless support for GFAX, email, and phone orders; provide backup assistance as needed.
• Handle and resolve customer complaints related to EDI issues; execute timely and accurate setup of new customer EDI registrations.
• Work with IS and Customer Service Management to enhance EDI systems and processes; actively support EDI projects and improvements.
• Drive EDI adoption by engaging non-EDI customers (GFAX/email/phone) to transition to integrated EDI ordering; collaborate with GHX to boost service levels.
• Analyze EDI trends and metrics, including invoice success dashboards, and present improvement plans to the Customer Service Management Team.

• High School Diploma or equivalent
• 3+ years’ experience in a supply chain or customer service environment

• Previous experience working with EDI
• Experience in the medical device field
• Bilingualism (French and English)
• Post-Secondary Education

Stryker