Business Application Analyst

• For the issues assigned to you, you will be the main point of contact for the resolution, inter-department and end user communication;
• You’ll manage the full lifecycle of assigned application support calls, including troubleshooting and resolving the issue;
• You’ll take full responsibility for the initiatives assigned to you, including leading the planning, design, development, deployment and post deployment of any enhancements as well as new applications and functionality
• Analyze issues and based on your experiences propose solutions for preventive measures;
• In order to manage and enforce system continuity, you’ll develop detailed documentation for new applications or functionality, and ensure Change Management procedures are understood
• You’ll adhere to standards, policies, procedures and checklists to ensure consistency and a high standard of customer experience;
• Included in your solutions will be collaborating with your business users to determine business scenarios for UAT test scripts;
• We’ll be establishing SLA’s together, and you’ll manage client request delivery to meet or exceed these SLA’s;
• You’re not on your own! You’ll be partnering with the development teams to deliver efficient and accurate resolutions;
• Based on your interaction with your business users, you’ll Identify training opportunities and work with our Training Coordinator to develop documentation, training participants, and curriculum;
• Enforce policies and procedures to ensure issues are resolved accurately and will pass quality assurance audits; and
• Hopefully not too often, but be available after hours when needed to assist with resolving rare and unexpected operational issues.

• College diploma or university degree in the field of computer science, information systems, or software engineering, and/or 5 years’ equivalent work experience in an IT, Accounting or Real Estate environment
• Minimum 5+ years’ working with JD Edwards EnterpriseOne 9.x applications including: Real Estate Management, Accounts Receivable, General Accounting, Accounts Payable, Job Cost, Fixed Assets, Procurement. Nice to have; HomeBuilder, Hyphen Solutions, Coupa, DocuSign, Versapay, and RPA (Robotic Process Automation (Bots)
• Strong troubleshooting experience with JDE application, and ERP application setup and testing
• Experience in developing functional specifications for ERP application development, including forms, reports, interfaces, data conversion or enhancement
• Display a good understanding of problem solving, including the ability to lead the search for root cause and implementation of corrective actions
• Experience working and coordinating in a team-oriented, collaborative environment
• Able to multi-task and work to meet tight deadlines
• Exceptional verbal and written communications skills with the ability to articulate complex concepts to both technical and non-technical audiences
• Self-starter who works with minimal supervision
• Strong problem solving skills and ability to logically analyze complex processes and systems
• Proven ability to learn new applications and software systems quickly
• Comfortable engaging with all levels within an organization
• Creative and critical thinking on process, security and/or system issues

Dream