Customer Experience Specialist- Ticket Operations
Saskatchewan Roughriders
- Regina, SK
- Permanent
- Temps-partiel
- Handle customer ticket inquires and transactions in person, by email, or over the phone in a professional and courteous manner
- Ensure high quality customer service satisfaction
- Balance and account for cash and debit/credit receipts
- Organize and distribute will-call tickets
- Other responsibilities based on programs and needs during the season
- Miscellaneous duties as assigned
- One to two years of experience in customer service focused business environment
- Proven ability to act professionally in responding to customers and problem solving
- Experience taking payments in cash or using a debit/credit machines
- Proficient computer skills, including spreadsheets and ticketing database is an asset
- High attention to detail, accuracy and organizational skills
- Proven communication skills
- Quick thinker and responds positively to changing priorities in a fast-paced, exciting work environment
- Ability to work as part of team and independently as needed
- Week day shifts- if available
- Rotating Saturday shifts
- All Roughrider home games
- Roughrider special events
- This is a casual position and hours are not guaranteed.