Client Services RepresentativeAllandale Veterinary HospitalJob DescriptionJoin Our Pack at Allandale Veterinary HospitalAllandale Veterinary Hospital is seeking a caring, compassionate, and highly organized animal lover to join our fast-paced, skilled team of veterinary professionals. This is an exciting opportunity for someone who values exceptional client and patient experiences and wants to make a real difference.If this sounds like your purr-fect fit, we’d love to hear from you.Key ResponsibilitiesGreet clients and patients by name with warmth and compassionTriage client concerns to ensure appointments are booked accuratelyManage incoming emails, texts, and phone callsEfficiently and accurately process paymentsSchedule future appointments within appropriate timelinesComplete daily reports and assigned tasksAdmit patients for appointments, surgeries, and proceduresWeigh patients upon arrivalCounsel clients on basic nutrition, pre- and post-operative care, and treatment instructionsPromote hospital goods and services to clientsAddress client concerns and questions, referring to the appropriate veterinarian or supervisor when necessaryAccurately place medication and food ordersCoordinate smooth client and patient flow within the hospitalMaintain cleanliness according to hospital checklistsSkills & AbilitiesStrong empathy, understanding, and emotional support for clientsCalm and caring demeanor when handling patientsComfort and passion for working with all types of animalsDetail-oriented with excellent organizational and multi-tasking skillsTeam-oriented with strong interpersonal and communication (verbal, written, and telephone) skillsAbility to maintain confidentialityRequired Qualifications2–3 years of experience as a Client Services Representative, preferably in health care (animal or human)Proficiency with current technology, including Microsoft Office and email systemsFlexibility to work various shifts, including evenings and weekendsPreferred (but not required – we are happy to train):At least 1 year of experience in a veterinary hospitalFamiliarity with Cornerstone softwareBasic understanding of medical terminologyIf you have the skills above, along with a love for animals, please apply with your cover letter and resume — we can’t wait to meet you.At NVA Canada diversity and inclusion are an important part of our everyday reality.We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.
