Player Services Coordinator

Gateway Casinos

  • Rama, ON
  • Permanent
  • Temps-partiel
  • Il y a 6 jours
Job Type: Part-TimeWages: Start Rate: $18.59; 520 Hour Rate: $20.92; 1-Year Hour Rate: $24.31Job Title/Classification:Player Services CoordinatorDepartment:Player ServicesEmployment Type:Part-TimeShift AssignmentSwingWages:Start Rate: $18.59; 520 Hour Rate: $20.92; 1-Year Hour Rate: $24.31# of Vacancies:3Posting Date:August 28, 2025Application Deadline:September 3, 2025This is a Non-Bargaining Unit position; applications from all internal applicants are welcome and will be considered and reviewed.Who We AreGateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at .Why Work For UsGateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today!The Position
This position allows those who enjoy interaction with our guests an opportunity to excel! This position involves promoting outstanding guest relations in a friendly and helpful environment whether it be addressing a concern or issuing complimentary vouchers to one of our fine restaurants. The Casino Rama Player Services team works together to ensure all of our patrons' needs are exceeded.Key Responsibilities
  • Promote outstanding guest relations
  • Handle all inbound/outbound calls with the Player Services Call Centre
  • Handle all booking procedures for concerts/hotel/premium events
  • Open and maintain new player accounts, obtain player profile, issue players cards for patrons, educate players on benefits of Player Passport card
  • Screen player ratings to provide information on complimentaries to players
  • Perform inventory control of all promotional materials
  • Handle customer concerns or complaints for immediate solution
  • Must directly or indirectly provide for superior customer service and always promote excellent employee relations with co-worker
  • May be required to work the casino floor, attending to player needs
  • May be required to greet buses and give presentations to tour and travel groups
  • May be required to work box office for ticket sales and complementary redemption
  • Perform other duties as assigned
What You’ll Require
  • Previous customer service experience is preferred
  • Computer skills required, knowledge of Microsoft, Access and Excel
  • Must be able to organize and prioritize
  • Must provide superior customer service
  • Must be available to work all shifts, including overnight or swing
  • French language skills (verbal and written) are an asset
  • All employees at Casino Rama are expected to:
  • Comply with the duties of workers or supervisors, as prescribed by Section 27 or 28 of the Occupational Health and Safety Act
  • Comply with all applicable Casino Rama Occupational Health and Safety policies, procedures and protocols
  • Demonstrate a positive health and safety attitude to ensure Casino Rama continuously provides a safe entertainment destination for patrons and co-workers
What Is NextLove what you see so far? For the best chance to hear from us, apply within 7 days of the posting date. Not the right fit this time? Follow us on our careers social media pages!**Gateway will post/recruit in accordance with the terms and conditions of applicable Collective AgreementsGateway is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources."Play Smart"

Gateway Casinos