Senior Facilities Administrator

• Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers.
• Competitive rates.
• Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
• Profit sharing among Members.
• Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7
• A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked. This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.

• Responds to all inquiries as the first point of contact for the Facilities department
• Conduct research, prepare reports, and collect and consolidate data from various tools
• Coordinate and meet with vendor and trade visits at Corporate Office
• Dispatch vendor work for the region as a joint department function and follow up on completion and closure of work orders
• Coordinate all work and maintenance of both Corporate Office and the Willowdale Branch, both during and after hours
• Participate in a wide variety of committee meetings by attending departmental, health and safety, Fire Warden, and project planning meetings as a representative of the department
• Coordinate receipt and filing of monthly workplace inspection forms from all locations
• Administer the security system for all locations, issuing access cards and dispatching security services when warranted.
• Back up on-call for security for Corporate Office and Willowdale Branch (outside of normal working hours)
• Coordinates kiosk delivery and marketing products for promotional events for all locations
• Create and maintain electronic and paper filing systems
• Implement, monitor, and identify areas of improvement with respect to administrative processes
• Collect, sort, and distribute incoming mail and items from couriers
• Maintain regular pickup and delivery of internal mail
• Prepare delivery of outgoing mail and items for courier including shipping and receiving documents and equipment
• Maintain and stock office supplies in all locations
• Responsible for keeping the mailroom, office supply spaces, and marketing inventory space organized, clean, and hazard-free
• Other general administrative duties as required including scanning, filing, and organizing facilities records and documents

• Three (3) plus years of general administrative experience and customer service experience
• Experience managing and coordinating supplies and inventory delivery considered an asset
• Partial degree or diploma considered an asset, or equivalent work experience

• Proficient in Windows and Microsoft Office suite of products
• Passion for providing outstanding customer service
• Highly service-oriented team player with a proactive attitude
• Excellent time management and organizational skills
• Strong planning and attention to detail skills
• Exceptional interpersonal skills
• Proven ability to establish and maintain effective working relationships
• Demonstrated ability to work under pressure, meet tight deadlines, and handle changing priorities
• Strong data analysis skills
• Ability to learn computer programs and software quickly and independently
• Excellent communication skills – written and verbal

• Driver’s license and access to a vehicle, travel within the GTA to DUCA’s branches as required with ability to transport equipment and supplies
• Some lifting required
• Anticipated hours are Monday to Friday, 8:45am to 4:45pm with some after hours when responding remotely to security incidents

DUCA